Rolletto Casino - Player’s self-exclusion failed.

I have been blocked across the santeda chain but was still able to deposit when I have self exluded due to nervous breakdown

Dear Boohoo88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rolletto Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward your original request for self-exclusion to my email at tomas@casino.guru?
• Have you received any confirmation regarding your self-exclusion request?
• When was the self-exclusion requested and when have you registered an account in Rolletto Casino?
• Is your access to your account in the Rolletto casino currently restricted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Boohoo88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.