The player from Russia won 7200 USDT at the casino, but the casino refuses to pay out his winnings, citing an investigation that has lasted for four months.
Hello, i have won at casino 7200 usdt and they refuse to pay my money. I do not even remember if i they asked me to verify. They say that they do some kind of investigation but 4 month passed. Can you please contact them as soon as possible and i will give you all info i have. 4 MONTH passed and i do not even remember if i play with bonus or not.
Dear Fayzer,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollblock Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
I have only registered ( 4 month ago) and have started to play. I get quite huge win with 5 usd bet.
I played slots ( Gates of olympus)
There is no comminication. The only thing they say is that my account is under investigation.
I am waiting for 4 month.
I think they just do not want to pay. Because there are no players at this casino. My winning ( 4 month ago) is still on the second place in high rollers record.
Thanks for your reply.
Please forward the email or live chat communication so we can confirm you are in contact with the casino regarding the issue. I apologize for the inconvenience. My email is tomas@casino.guru
Alternatively, you can post the information in the form of screenshots here.