HomeComplaintsRollblock Casino - Player's winnings are being confiscated.

Rollblock Casino - Player's winnings are being confiscated.

Amount: 7,287 ₮

Rollblock Casino
Safety Index:Low
Submitted: 08 Sep 2024
Case opened Current status

Waiting for Casino Guru to reply

3d 6h 40m 16s

Case summary

3 days ago

The player from Russia won 7200 USDT at the casino, but the casino refuses to pay out his winnings, citing an investigation that has lasted for four months.

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1 week ago

Hello, i have won at casino 7200 usdt and they refuse to pay my money. I do not even remember if i they asked me to verify. They say that they do some kind of investigation but 4 month passed. Can you please contact them as soon as possible and i will give you all info i have. 4 MONTH passed and i do not even remember if i play with bonus or not.

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1 week ago

Dear Fayzer,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollblock Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long have you been a player in the casino? 
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 week ago

I have only registered ( 4 month ago) and have started to play. I get quite huge win with 5 usd bet.

I played slots ( Gates of olympus)

There is no comminication. The only thing they say is that my account is under investigation.

I am waiting for 4 month.

I think they just do not want to pay. Because there are no players at this casino. My winning ( 4 month ago) is still on the second place in high rollers record.

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1 week ago

Thanks for your reply.

Please forward the email or live chat communication so we can confirm you are in contact with the casino regarding the issue. I apologize for the inconvenience. My email is tomas@casino.guru

Alternatively, you can post the information in the form of screenshots here.

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4 days ago

file

Casino Guru is examining the case

Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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