HomeComplaintsRokuBet Casino - The player's verification is delayed.

RokuBet Casino - The player's verification is delayed.

Amount: €1,280

RokuBet Casino
Safety Index:Low
Submitted: 04 Oct 2022 | Case closed : 18 Oct 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's verification is delayed for a day. The complaint was closed as the player stopped responding.

Public
Public
2 years ago
Translation

I've been trying since yesterday to contact the casino through their website and so far nothing, the casino is a show, very versatile and of good quality but when it comes to verifying documents and validating withdrawals it takes a long time, unlike deposits.

From what I've also seen, numerous partnerships have been made with twitch streamers, etc., so I don't understand the delay in verifications, I would also like to say that I know and well, the regulatory entity of the same.

With this I hope they pay what they owe, obviously.

Automatic translation:
Public
Public
2 years ago

Hello David_Alves,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roku Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago

Dear David_Alves,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 years ago

The complaint will be now closed for the above mentioned reason.

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