Hello Imjjj,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RocketPlay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise what kind of gambling ban do you have and in which exact sister casino? Did you have any remaining balance in the casino when it got closed? When was the last time you contacted the casino and what did they respond?
Also please keep in mind that we usually do not deal with complaints if the issue occurred over a year ago as most of casinos do not even store player date for such a long time.
Looking forward to your answer.
Regards,
Nick
Hello Imjjj,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RocketPlay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise what kind of gambling ban do you have and in which exact sister casino? Did you have any remaining balance in the casino when it got closed? When was the last time you contacted the casino and what did they respond?
Also please keep in mind that we usually do not deal with complaints if the issue occurred over a year ago as most of casinos do not even store player date for such a long time.
Looking forward to your answer.
Regards,
Nick