Rockbet Casino - Player’s struggling to complete KYC verification.

It is a site where when you talk to the operators about regulation withdrawals etc ... everything seems possible but in reality as soon as you want to withdraw they ask you for other things contrary to what you were told before, liars deceptive site won 240 euros become 94 never taken hideous.

Dear Kbiroon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have started the verification process and requested your withdrawal? Thank you in advance for your reply.

Best regards,

Petronela

The withdrawal was requested more than 15 days ago the documentation sent is regular the problem now is that of the 240 euros that I was assured by the people who work in the chat after scrupulous requests to be able to withdraw having met all the requirements for the withdrawal, however, they were returned to my account 93 and I was told that having not played on the site for more than 3 months, I could not withdraw from a 10 euro bonus which they gave me "as said in chat instead without clauses and having forced me to pay an additional 25 euros in order to withdraw because I hadn't paid for months which I also did this "which turned out to be completely false, deceptive chat and instigation to the error ... then in the last email 1. that they have me mandate they told me that they removed the bonus that did not belong to me, "which was again assured without clauses by the chat operators", 2.which still left an additional bonus of 10 euros and lastly 3.that the account is to 93 and that if I reach 100 I can withdraw because the minimum they can withdraw is the maximum they could make .... but what is it? I asked myself, and the other money I won? then I realized that I they are deceiving and indignant I sent back in email with the closing of the account I was told I still have 92 euros in the account and I replied that they can keep them too and close the account just to show that they are in the reason that I understood perfectly all the clauses recording the chats just to avoid errors before paying the documents sent etc. to be able to make the withdrawal otherwise if I had not been reassured by the chat operators after winning the bonus I would never have paid the 25 euros by winning again up to reach 240 euros then discovering that it was all a blah blah blah

Dear Kbiroon,

Do I understand it correctly that you have requested your account to be closed after this unpleasant experience? 

yes now i am struggling to close the account with the money left inside 93 euro, after 2 emails ignored and the reminder via chat after more than 24 hours nothing and they continue to send me other bonuses by writing by email ... "it is from a as long as you don't play we give you a bonus etc "but they didn't understand that even the money left in the account I don't want to play it anymore ... for me however the speech is closed I wait for the account closure and then I block their inbox e-mail.

I have never had any problems with any casino and I have signed up for several and I only trust those aams maybe those sites will be the ones that give the least bonuses etc .. but the one they give and for everything else they are honest .... good evening

Could you please let me know when your account will be closed? Thank you very much.

Here now when I try to access the casino I finally get the writing: "Your account has been blocked. Contact support." I hope that by blocked they mean closed and deleted my personal data.

Case closed at least for me ... hello everyone

As the complaint has been resolved, we will now close it as ‘resolved’ in our system. Thank you very much Kbiroon for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.