RioBet Casino - Player's withdrawal is delayed due to account investigation.

This is the second time this has happened. The first time, they kept saying that the provider of Aviatrix was investigating my account. It took three months with my money being held before they finally approved my withdrawal, proving I hadn't done anything wrong. I trusted them again and made another deposit, and now it's happened again—they're saying my account is being investigated, even though I only won by betting fairly and also lost many times.

I didn't use any bonuses or anything like that. Honestly, I don't understand this platform. I just want my money back; I've lost many times as well.

Dear Vtsantos, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Did you pass the verification process?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear Vtsantos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.