The player from Ukraine had experienced issues with two failed deposits of 300 hryvnia each at an online casino, and the problem persisted for two days. The casino had cited issues with the payment gateway as the cause. The player later confirmed that the 300 hryvnia had been returned, but it remained unclear if the full amount of 600 hryvnia had been recovered. We closed the complaint because the player stopped responding. After reopening the complaint the player confimred he was missing 300 hryvnia. Unfortunately we haven't received responses from the player to our questions, therefore we closed the complaint once more.
RioBet Casino - Player's deposits weren't credited.
Amount: 600 ₴
RioBet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good day, I transferred an amount of 600 hryvnia, split into two payments of 300 hryvnia at different times! The first payment of 300 hryvnia on the 24.08.23 did not go through, and the second payment of 300 hryvnia also failed on the 25.08.23! The same response was given each time—that there were issues with the payment gateway, and to wait... But how long should one wait? It's already been two full days!
Automatic translation:
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1 year ago
Dear RbK_17,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RioBet Casino.
Could you please explain if the entire amount of ₴600 was located and is in your possession, either on your casino account or returned to your bank account?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear RbK_17,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.
The player can reopen this complaint anytime.
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1 year ago
Translation
We reopened the complaint after we received the following message from the player:
"The money never arrived! This is a scam!"
Automatic translation:
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1 year ago
Do I understand correctly that only 300 hrivna was returned to your bank account and the other 300 hrivna is yet to be located?
Have you contacted the casino regarding the issue? Have you received any response?
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1 year ago
Translation
Yes, that's right, the casino is waiting for a response from the financial gateway, which has not been able to give an answer since 08/25/23!
Automatic translation:
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1 year ago
Could you please forward the payment slip for the two transactions for us to review?
Could you also please forward your recent communication with the casino on the issue? Send the information to my email at tomas@casino.guru
I'll await your reply.
