The player from Ukraine had experienced issues with two failed deposits of 300 hryvnia each at an online casino, and the problem persisted for two days. The casino had cited issues with the payment gateway as the cause. The player later confirmed that the 300 hryvnia had been returned, but it remained unclear if the full amount of 600 hryvnia had been recovered. We closed the complaint because the player stopped responding. After reopening the complaint the player confimred he was missing 300 hryvnia. Unfortunately we haven't received responses from the player to our questions, therefore we closed the complaint once more.