The player from Germany faces a problem with withdrawing €298 in winnings, which the casino confiscated after accusing him of masking his IP address to play illegally. He denies these allegations and states that the casino has not provided a clear explanation or evidence for their claim.
Betizy Casino - Player’s winnings have been confiscated due to a VPN usage.
Amount: €298
Betizy Casino
Safety Index:Below averageSafety Index
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5.6
Betizy Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
3d 13h 0m 28s
Case summary
3 days ago
Public
Public
5 days ago
Translation
After my bonus was completed, the casino confiscated all of my winnings of €298 and claimed that I had masked or changed my IP address in order to play illegally on their site. This accusation is simply false and a clear case of fraud. I have NEVER done anything of the sort, and the casino hasn't given me any clear explanation as to how they came to this conclusion or any evidence.
Automatic translation:
Public
Public
4 days ago
Dear Marcel4416,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation, I’d like to ask you a few questions:
- Have you used any VPN or IP-masking software to alter your true location while accessing the casino? If so, could you specify which country you selected while using the VPN?
- Did you provide accurate personal information in your casino profile, including your address and country of residence?
- Have you successfully completed the full KYC verification?
I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your response.
Best regards,
Veronika
Public
Public
4 days ago
Translation
Hello,
Thanks for your answer.
- I have not used a VPN or otherwise masked my IP once.
- I provided my address when registering, along with other personal information like my cell phone number, etc. However, I didn't have to select a country when registering; there wasn't even a field for that. This didn't surprise me, as the casino operators had already done this on other casino sites.
- I completed the KYC check without any problems
Automatic translation:
Casino Guru is examining the case
