FgFox Casino - Player wants to recover losses due to being self-excluded in CRUKS.

Hi ai lost almost 90.000

At fgfox casino day let me play

Im in cruks, is a list of players who take a gambling freeze, wy day let me play

How can i get my money back.

Dear tafrabong,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. I’d like to ask a few questions to better understand your situation.

Could you please clarify whether you informed the casino about your gambling addiction and explicitly requested self-exclusion? Please note that FgFox Casino does not hold a license issued by the Netherlands, meaning they do not have access to the CRUKS self-exclusion registry.

If you requested account closure at this casino, kindly forward me the request along with the casino's response at [email protected].

I hope we can assist you in resolving this issue. Thank you in advance for your response.

Best regards,

Veronika

And wy they let me play if the dont have a license frome netherlands

Ai aks them to block me no rection.

I tell her im dying

No Answer

They dont take me serious

She dont block me that is also the reasen i lost more money

I sent this for them no Answer

They dont make contact.

except that im in cruks when i aks to block

Me you have to do it.

Any other casino ai aks they do it.

I want my money back please i hoop you can help me out.

Best Martha A.

Could you please clarify if you mentioned in any of your emails sent to the casino that you're suffering from gambling addiction and wish your account to be permanently blocked? If so, please forward me such an email at [email protected] along with the casino's response.

If you have not yet informed the casino of your gambling addiction and your account is still open, I recommend you fill out the following template, send it to the casino at [email protected], and add my email address [email protected] as a CC:

When applying for the self-exclusion, always state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action.

Example:

Email subject: Self-exclusion due to gambling addiction

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing materials for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is gambling addiction.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Thank you for your cooperation.

Dear tafrabong,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi veronika

I want my money back that i lost.

First my money back then Self exclusion

i sent a mail to a lawyer

So I have to wait for them to Answer.

I also sent a mail to fgfox casino for the

list of all successful deposits and withdrawals since registration.

They dont Answer.

Good day

Thank you for your reply. Since you have not mentioned gambling addiction in any of your emails to the casino, we are unable to help you get any refunds of the lost deposits.

Please let me know if you want us to assist you with the self-exclusion.

Hi

No i dont need help for self exclusion, my lawyer Is bussy, aks the casino to send me the list of money that i lost, they dont respons

thank you

Unfortunately, requesting your full deposit and withdrawal history falls under GDPR-related matters. As this is beyond the scope of what we are able to assist with, we recommend that you contact the appropriate data protection authorities if you wish to pursue your case further.

While we always aim to help players affected by unfair practices, GDPR-related issues are outside our area of expertise.

This complaint will now be closed. Thank you for your understanding, and I’m truly sorry we couldn’t be of more help in this case.

Best regards,

Veronika