The player from Russia faces issues withdrawing funds after attempting to meet a x3 wagering requirement while playing Mines. Despite depositing with USDT TRC20, the casino now claims they cannot process the withdrawal and requires the player to fulfill the wagering requirement again.
RioBet Casino - Player is unable to withdraw winnings.
Amount: 500 ₮
RioBet Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
5d 7h 45m 27s
Case summary
2 days ago
Public
Public
2 days ago
Translation
While playing Mines, I was completing the wagering requirements to withdraw my money. The wager was set at x3. They have poor limits on their games, so I decided not to play with them anymore and just wanted to withdraw my funds. However, I encountered an issue with the withdrawal of my money. First, they required a x3 wager, and now they say they can't pay me out in USDT TRC20, even though I made my deposit using this method. Now, they're asking me again to meet a x3 wager requirement. I request that this casino be held accountable.
Automatic translation:
Public
Public
2 days ago
Dear GODENKOR,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RioBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any previous withdrawals from the casino?
- Is your casino account verified?
- Could you please share any supporting evidence supporting your claims, such as your communication with the casino, and a screenshot of your successful deposit with the hash of the transaction visible? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
