Fast Slots Casino - Player claims that payment has been delayed.

I made my first deposit and received a bonus. I played roulette and slots 35x times and was allowed to withdraw my winnings. I requested recording for 4k. But I later saw that it was declined without explanation and balance disappeared. The reason was that I had to bet a maximum of 5 euros. If so, where is my own money that was in the bonus? Then why was I able to withdraw money? Why did they remove the balance?

Dear Miyo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Miyo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

They didn't pay out anything and I had my account blocked because I was so angry with them.

They let you play with your own money and bonus first. And when you have played 35 times you can officially request a withdrawal. When you request a withdrawal your balance is suddenly deleted with the reason that you were allowed to bet a maximum of 5 euros. You are also not warned in advance before you request a withdrawal.

Dear Miyo,

Do I understand correctly that you can no longer access your casino account?

Could you please confirm whether you placed bets exceeding €5, or is there still any way to retrieve and forward your betting history? If you did place bets over the limit, the casino has the right to confiscate any winnings generated from the bonus. Unfortunately, it is the player’s responsibility to monitor bet values, as only a few online casinos automatically restrict bets exceeding the allowed limit.

Awaiting your response.

Regards,

Nick

it's already solved. Thanks

Dear Miyo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru