Rich Palms Casino - The player's winnings were voided.

Do not play with these scammers. Won 10000.00 Took 6 weeks of sending verifications to get the payout, requested the payout, then they wiped out the money from my account and returned 25.00 to me. Said I placed 12.00 bet but was only allowed to place 10.00 bet. Well they need a computer program that doesn't allow you to place a bet that is not allowed like every other game on the internet. Also they should not be getting all my private information, like pic of drivers license, home address, bank account numbers if they are not going to pay me.

Hello johnnys79,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rich Palms Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what bonus did you use to accumulate your winnings? How many times did you breach the max bet rule? Can you access your betting history and forward it to nikolas.b@casino.guru? Looking forward to your answer.

Regards,

Nick

Dear johnnys79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.