Rich Palms Casino - Player's experiencing some issues.

Playing along hit play through got deducted the 4 dollars I won on last spin. Not the 100 I should’ve got. The play through amount was 3100 and some change. Look how they keep records at my pic

They said the play through caused the deduction…ok fine where’s my 100 then?

don’t play here they will cheat you if you win big.

Dear royalgorgeparanormal,

Thank you very much for submitting your complaint. I’m afraid I am not sure I understand completely what is going on, and I will need more information regarding your problem. Could you elaborate, please?

Did the casino confiscate your winnings? Would you be so kind as to clarify the dispute value ($5,426)?

I will be waiting for your reply patiently.

Best regards,

Kristina

What happened

I was doing good playing slots. I hit the playthrough amount and they wiped me to zero in the middle of a spin. I won 4 dollars on that spin and thats all they left in my account. another 10 seconds and they would have taken that too. I believe at the very least with a playthrough of over 3100.00 on a bonus of 80.00 to start with that 100.00 should be left in the account as per their guidelines.

I also believe that due to my large winnings my account and funds were compromised.

Thank you for your reply, royalgorgeparanormal. Are you able to access your account? If yes, could you please forward me your game history starting from the moment you activated this bonus?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear royalgorgeparanormal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i CAN NO LONGER ACCESS THAT ACCOUNT. BUT ILL TRY AGAIN FROM MY OTHER LAPTOP.

EVEN WHEN I COULD THEY DIDNT KEEP GAME HISTORY

NOR COULD I GET A TRANSCRIPT OF MY COMMUNICATION BUT I DID SCREENSHOT IT HOWEVER ITS ON MY OTHER COMPUTER BACK AT HOME.

Dear royalgorgeparanormal,

I still have not received the required information. We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear royalgorgeparanormal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i am unable to access the account.

I will try again though...

I am sorry, but you had more than 3 weeks to provide the required information. Unfortunately, at this point, I am forced to close this complaint. Feel free to send reopen request when you have all the information ready. Thank you for your understanding.