Rich Palms Casino - Player is dissatisfied with the withdrawal process.

i requested withdrawal 2 weeks ago. I finally sent the last document they required to verify my address on Saturday. All along they have been telling me it will only take 3-4 days for me to receive my bitcoin.

they insisted i make a $25 deposit and wager it through and I did do that as well.

With it being Friday I was praying they would get their act together and send my withdrawal along before now. I am exhausted from having to wait and customer support is saying maybe Monday.

I checked on the internet and see I am not the only player having to complain about the same issue.

Dear Theresa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that every casino is unique and proceeds verification and withdrawal process differently. It can take a few business days to review you documents to fully verify your account and a few more days until your withdrawal is successfully processed.

If all the data, that you have provided is correct, there should be no reason for the casino to delay your withdrawal. I would recommend you waiting for a few more days and if there is still no development in you case, we will intervene.

In the meantime, could you please confirm, that the dispute amount is 100 BTC?

Looking forward to hearing from you.

Best regards,

Kristina

Yes, the amount in dispute is $100 Bitcoin

Please withdraw this complaint. The finance has approved me and I have a request for my withdrawal in progression

Theresa, I will keep the complaint opened just in case you need further assistance from us (for example if the trasantion isn't received). Please, keep us updated and let us know when your winnings are credited to you.

I can certainly do that

Dear Theresa,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Not yet

Thank you very much Theresa for your cooperation so far. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Theresa!

I will be taking care of our complaint, since the withdrawal process is taking so long, I would like to ask Rich Palms Casino to explain us, why this process is taking so much time?

It should be complete today, it's the 7th day since withdrawal was actually requested.

Hi Theresa,

Thank you for addressing us in regards to the matter.

The Finance department representative of Rich Palms informed us that your withdrawal has been successfully approved and would be received shortly.

Thanks for your patience and please contact us in case you need any further assistance.

??? They also told me every time i make an inquiry that my case gets pushed to the bottom of the pile. I am told it takes 2-7 days to approve the withdrawal and another 24-48 hours for the bitcoin to actually make it my wallet. I am on the 8th day and withdrawal still have not been approved.

They just approved my withdrawal and asked that I inform when received.

Hi Theresa,

Absolutely, the timeframes are correct, and your withdrawal has already been approved. We would kindly ask you to wait till the money reaches your bitcoin wallet now, and please let us know once received.

Best regards,

Rich Palms casino

Received

cleared

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.