Rich Palms Casino - Player complains that he didn’t receive Deposit bonus.

I was promised a bonus of a %of the deposit plus free bonus spins and received neither.casiño cheats you very poor customer service.

Dear Brkbysunday,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? You can forward its name or a specific link to petronela.k@casino.guru. Ideally, attach all the relevant communication between you and the casino.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Brkbysunday,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.