Dear Martin,
Thank you for your reply.
We have checked with our relevant department and since that particular card has been used for the deposit due to Anti Money Laundry procedure we will need to have a copy of it.
If the card is not active anymore in that case we will need to have written confirmation from the bank that this is the case.
We have sent another e-mail to the player explaining the options and we hope that player will provide us with the needed so we could verify the player's account with the highest priority.
Best regards
Rembrandt Casino Complaints Team
Dear Martin,
Thank you for your reply.
We have checked with our relevant department and since that particular card has been used for the deposit due to Anti Money Laundry procedure we will need to have a copy of it.
If the card is not active anymore in that case we will need to have written confirmation from the bank that this is the case.
We have sent another e-mail to the player explaining the options and we hope that player will provide us with the needed so we could verify the player's account with the highest priority.
Best regards
Rembrandt Casino Complaints Team