The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
Rembrandt Casino - Player’s struggling to complete the account verification.
Amount: €800
Rembrandt Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Rembrandt Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day,
I deposited 100 euros at Rembrandt Casino via instant transfer without using a bonus. With that I earned 800 euros and applied for this to be paid out. Now the casino wants proof of all deposits made. The problem is that I deposited 2 times with a Paysafecard. Paysafecard has blocked my account without giving any reasons, so I cannot send them a screenshot of my account. But I sent them the confirmation emails from Paysafecard, in which the payments are confirmed. Only the owner of the Paysafecard account receives these emails. The casino rejects this. Now I'm really overwhelmed by what else I can do.
Automatic translation:
Public
Public
3 years ago
Dear DaveBerlin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification? Were your actual winnings accumulated from a deposit made by Paysafe card?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
