RedCherry Casino - Player's withdrawal denied due to alleged max bet breach.

I just signed up with them and did the 400% bonus with $8200 playthrough... I did everything like I was supposed to and sent in my withdrawal request only to be denied saying I bet more than he maximum allowed. However on the screenshot I took of my playthrough, it clearly states that the max bet is Unlimited.

Am I wrong or are they?

Dear

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RedCherry Casino.

I checked the website and found this 400% bonus and its rules here with the maximum bet specified:

• Is this the bonus that was activated on your account?

If you redeemed another bonus please provide a similar screenshot and its rules here.

Thank you very much in advance for your reply.

Best regards,

Tomas

I'm not sure which it was but why when I checked it on the playthrough it said max bet was unlimited?

Could you please detail how much were your bets while playing the bonus?

Well I was doing the buy a bonus option. Some vets were for 10 spins for $100

Which idk why they have the option if you get penalized for doing so not to mention how much the platform steels from you in bonus already. I've lost THOUSANDS on that alone

Thank you very much, derbyshiredylan41, for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello derbyshiredylan41,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite RedCherry Casino to join the conversation and participate in the resolution of this complaint.

Dear RedCherry Casino,

Can you please provide further details regarding the max bet rule for this particular promotion?

Kind regards,

Adam

Hello derbyshiredylan41,

I have since made contact with the casino representative and they are looking into the situation. I will therefore extend the timer while we wait for more information.

Kind regards,

Adam

Hello derbyshiredylan41,

This case is being discussed with the casino via Skype, but I have a couple of questions for you in the meantime:

• At which point have you noticed that there is a difference between the max bet in the terms and the information displayed in your account?
• Did you attempt to contact the support at the point you have noticed this and taken the screenshot?

Kind regards,

Adam

Dear derbyshiredylan41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey sorry just saw these. They weren't gonna pay me no matter what so I gave up

Dear derbyshiredylan41,

Thank you for your reply, but you have not addressed my previous questions. are you stating that you no longer wish to pursue this case?

Kind regards,

Adam

Dear derbyshiredylan41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Adam