Red Stag Casino - Player’s deposit has been lost.

RedStag Casino was main site that I play at until a deposit i had made was taking alot longer than usual, so i went and asked live chat......agent said the transaction was canceled and to wait 10-15 mins then return and check up on it....... 5mins later... i go check transaction on blockchain and sees that it has been confirmed........thinking im gona get funds credited in account now, i go back to live chat with ss of transaction. agent tells me to email to support@redstag with pics......sent. email and response was, i had already been credited and use it all already........(was i really that high last night i started asking myself.).  so i check deposit history. ....(knew i wasnt that high last night.)....... glad i took pics because who would believe that an online casino stole $53 from me......... they didnt have to steal it..... if they only knew that i was gona give it to them already.🤦🏻‍♂️😂. .........enter at your own risk......online casino arent regulated by anthing.......except players reviews

they can keep my $53(scrubs)....its not about the $, its the principal.....reason why i wrote this review

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

However, if the funds have reached the casino account and were lost without you playing them, please forward any supporting evidence. Your game history would be helpful along with any relevant communication. My email address is petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

my account has been credited.

thanks Gurus...keeping em honest👊🏻👊🏻

Great news 🙂 As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, kk, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru