Red Dog Casino - Player’s withdrawal has been delayed.

I cleared the withdrawal conditions of the no deposit bonus, deposited about $ 40 from Bitcoin, and bet properly, but I can't withdraw. I have sent all the KYC documents.

Even if you inquire while saying that we will reply within 3 business days, we will only respond easily and there is no progress. How pretty is it? Registered from CASINO GURU.

Dear Masato,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you received any confirmation from the casino regarding successful KYC verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, I would like to point out, that during the holiday season checking documents, processing withdrawals, and responding to player’s messages may take more time than usual.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply.

We have sent all the KYC documents to the casino side, but we have not received any progressed reply from the casino side even if we inquire from here. KYC will certify the documents within 3 business days of receiving them. I was told, but I haven't received a reply after many days, and I'm at a loss as to what's going on. Regarding KYC, I don't know what's going on because I don't get any reply when I inquire.

It's too terrible that you can't withdraw money even though you've been urged to make a deposit.

Would you be so kind and specify, when exactly did you send your documents, please?

December 20, 2020 22:07

E-mail with withdrawal request documents attached

December 21, 2020 0:52

Email with driver's license and address certificate

December 24, 2020 17:45

Again, attach the withdrawal request documents and email

January 4, 2021 17:23

E-mail with passport and address certificate attached just in case

I haven't received any reply until today.

I also deposit with Bitcoin, so

I want you to withdraw money as soon as possible.

Masato, you've submitted your documents during the holiday season, and it might have had an influence on this situation.

I would recommend giving the casino a few more days (let's say 7) to review your documents. We will keep this complaint open, please let us know if there is anything new in the meantime. If there is no development, we will intervene.

I make inquiries every day for two weeks, but I haven't received any reply!

I keep being told that the support for inquiries is within 3 business hours, and I have not received any reply directly from the casino side. First of all, I have never contacted you. I have never received it.

Excuse me. I have made inquiries many times, but no progress has been made. I think I will get a reply tomorrow. There isn't even one email in reality. Can you do something about it?

Dear Gold777a,

Has there been any news, please? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Excuse me. No matter how many times I inquire, the conversation does not proceed. Can you intervene?

Thank you very much gold777a for your cooperation so far. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Red Dog Casino to join us and help us resolve the player's issue.

Hello Masato,

Thank you for your feedback.

I'm afraid we have a common problem when the emails coming with Japanese IP get into a spam folder.

It rarely happens, but it always happens in a wrong time. The respective department has been already contacted in this regards and all provided info was restored. The casino representatives bring their deepest apologies for the delay that took place here and have already confirmed all provided documentation being approved.

Regards,

Red Dog Casino Team

It's weird to say that I didn't notice because I had been asking and inquiring in live chat many times. I think I was obviously deliberately ignoring it. He paid for it as soon as he intervened. I don't know if the support is bad or the casino is bad, but I think it makes a fool of the customer.

Hopefuly, now as the casino know about the issue it will be resolved fast and you will receive your full winnings. Please let us know if there will be any update regarding your verification or the withdrawal request.

It has been deposited. Thank you very much!

Dear Masato,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru