HomeComplaintsRed Dog Casino - Player expressed distrust in fairness of the casino.

Red Dog Casino - Player expressed distrust in fairness of the casino.

Amount: $125

Red Dog Casino
Safety Index:High
Submitted: 31 Oct 2019 | Case closed : 21 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

Chester, a player from UK, is complaining that his winnings in the casino weren’t as big as he would have expected from a fair casino.

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5 years ago

I have made a few deposits with this casino and it is by far the worst paying online casino I have ever played at. There is no way I wasnt being scammed. My last deposit I had 5 bonuses, the highest paid 2.5x it is this way on every deposit i make with them. 

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5 years ago

Dear Chester.

 

We are sorry to hear about your negative experience with Red Dog Casino and we absolutely appreciate that you shared your experiences with the Casino Guru team. Red Dog Casino is a licensed casino (Curacao) with official game providers. Payout ratio (RTP) cannot be changed by the casino, with the exception of cases where the casino operates fake games. Could you specify the games you played? We can do a test of our own. Do you have any relevant evidence which convinced you that the casino has altered the games?

 

Best regards, Jozef

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5 years ago

Dear Chester,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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