The player from Germany has requested a withdrawal almost three weeks ago. It hasn’t been received yet. The player managed to receive the funds and this complaint is now resolved.
RANT Casino - Player’s withdrawal has been delayed.
Amount: €12,000
RANT Casino
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8.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
So 18 days ago I wagered 1500 euros and played, finally I won 12000 euros and have made a payout since it is in process. I can cancel my payout that I made with 2000 euros, which are now on my player account. The 10,000 euros are in process. I have written countless emails wherever we said your account will be checked I should wait for more information from the department and I should be patient as soon as my account is verified, the payout would be processed, I can not play nor deposit but cancel the payout, everything works very strange. I'm really scared that my money won't be paid to me. I don't know how to go about it.
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3 years ago
Dear Maus123,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payments are still pending inside the account without being processed due to incomplete account verification?
Have you been informed what specifically seems to be a problem in verifying your account?
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Yes, my account is still being checked. I will be notified as soon as it is closed
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3 years ago
Translation
I wrote with Rant again yesterday and the answer was the same. The specialists are on my case, we have to wait.
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3 years ago
Thank you very much, Maus123, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
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I also hope that my profit will come soon
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3 years ago
Hello Maus123!
From now on, I will take care of your complaint. I would like to invite representatives of RANT Casino into this complaint in order to help us resolve the withdrawal and verification issue.
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3 years ago
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Okey thank you very much. Will rant to block my account.
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3 years ago
Hi Maus123,
Sorry to hear about your experience with us. I talked with the team and they looked into your case. They should be in touch with you any moment now as there are still some questions that need to be answered around the KYC. As you might know, we are an MGA licensed brand and we have certain procedures and KYC to follow. This is the reason it is taking a bit longer for us to react and also that you are not able to play currently.
Keep an eye on your email and we will be in touch with you soon.
Kind regards,
RANT
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3 years ago
Hi Maus123,
We find it very important that we protect our players, especially in these specific cases. You seem to have been funding your gambling with money from gifts and also there has been an income stream from a humanitarian organization.
We are here to help if you need anything but you have to react to the email. We need an explanation of why you received 2,500 euros from a humanitarian organization. If you are not able to provide us with the documents requested please react with the reason you are not able to provide those documents.
Kind regards,
RANT
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3 years ago
Translation
I received a donation from there, but nothing in writing. In July, the flood disaster in North Rhine-Westphalia I was affected and I had already sent the certificate to rant. This 2500 was donation money. My daughter always sends me money. The money I gambled away was not illegally obtained. Please pay out the winnings now.
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3 years ago
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There is no certification document that was unique.
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3 years ago
Hi Maus123,
You are not supposed to react here on the matter. Please do this by reacting to the email you received. We will then react as soon as possible again and hopefully, we can resolve everything for you.
Kind regards,
RANT
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3 years ago
Translation
So I listed everything again and explained who and from whom I received money. I just can't get a letter from the people who transferred money to me, as nobody, and certainly not my husband, knows about playing in the online casino. I would like to keep it that way.
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3 years ago
Hi Maus,
Once you explained this by reacting to our email they will react again towards you as soon as possible. I am sure they will find a solution.
Kind regards,
RANT
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3 years ago
Translation
I don't want my husband to know about my games. Hopefully the rant casino won't get in touch with my family.
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3 years ago
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Unfortunately, rant casino is still a long time coming. It has now been more than 3 weeks. I submitted everything again on the same day but the answer now takes again.
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3 years ago
Hi Maus,
Thank you for sending in everything. We are working hard over here at RANT but we have a lot of customers that play with us.
Please be patient and we will get back to you as soon as possible.
Thanks for understanding.
Kind regards,
RANT
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3 years ago
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Unfortunately I still haven't heard anything from nRant
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3 years ago
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I'll laugh myself to death ASAP. I get really sick of waiting.
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3 years ago
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Question to casino guru !!
Should I go to the lawyer so that Rant Casino pays out my winnings because I urgently need the money.
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3 years ago
Dear Maus123!
My advice would be to wait until this complaint is closed, either as resolved or unresolved, in case of unsuccessful resolution the next step, I would definitely advise is to contact the licensing authority of the casino. In this case it is Malta Gaming Authority.
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3 years ago
Dear representatives of RANT Casino,
I would like to ask you to provide us with an update on the situation.
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3 years ago
Hi Maus,
As I requested you need a little bit of patience as you are not the only player that we have to serve. A couple of days is a very normal waiting period for cases like this. The case is solved and Maus has been informed. The case is closed and winnings will get paid out as soon as possible.
Let me know if there are any questions.
Have a nice day.
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3 years ago
Hi Maus,
As I requested you need a little bit of patience as you are not the only player that we have to serve. A couple of days is a very normal waiting period for cases like this. The case is solved and Maus has been informed. The case is closed and winnings will get paid out as soon as possible.
Let me know if there are any questions.
Have a nice day.
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3 years ago
Hi Maus,
As I requested you need a little bit of patience as you are not the only player that we have to serve. A couple of days is a very normal waiting period for cases like this. The case is solved and Maus has been informed. The case is closed and winnings will get paid out as soon as possible.
Let me know if there are any questions.
Have a nice day.
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3 years ago
Hi Maus,
As I requested you need a little bit of patience as you are not the only player that we have to serve. A couple of days is a very normal waiting period for cases like this. The case is solved and Maus has been informed. The case is closed and winnings will get paid out as soon as possible.
Let me know if there are any questions.
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3 years ago
Translation
Profit has arrived thank you. It wasn't just a couple of days, it was up to 1 day and 4 weeks
Edited
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3 years ago
Hello Maus123!
I am glad to see that you received your funds. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
