The player from Germany has been accused of breaching bonus T&Cs by placing higher single bet than allowed.
RANT Casino - Player’s winnings from promotional play have been voided.
Amount: €10
RANT Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I deposited € 40. With the bonus € 80.
After about 2 hours of play, I had fulfilled the bonus conditions and wanted to deposit € 324.
During this time I accidentally played 4x for € 6!
No profit was made there.
The casino now did not pay out the winnings:
1.11. You may not place any wagers that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is € 5 / $ 5 (or currency equivalent) per bet / spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are always aware of the maximum bonus bet size. For cases where wagers are deemed to have exceeded the maximum bonus bet size, an account may be reviewed and the bonus funds confiscated in the process.
After the email traffic, the casino made it very clear to me that I would not see my money.
Absolute mess! In other casinos there is not even the possibility to exceed the 5 € limit. What kind of *** casino is that ?!
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Nusch99,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the General Bonus T&Cs and I found the term you and the casino are referring to:
"1.11. You may not place any wagers that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is €5 / $5 (or currency equivalent) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are always aware of the maximum bonus bet size. For cases where wagers are deemed to have exceeded the maximum bonus bet size, an account may be reviewed and the bonus funds confiscated in the process."
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.
Sadly, even though your winnings from those bets were low, you still won, and there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Unfortunately, after reviewing all the available information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
