RANT Casino - Player’s struggling to complete the account verification.

i won 2000 now i want to withdraw still in progress after few days! Oké no mails from rant Casino! they have 24/7 service oké Lets chat! I explained my problem oké they need Bill with adres for proof, ok no problem i send wait still no mail the told me Look your spam! Oké i did, still Nothing oké change my email changed it send new Bill with proof of adres. Oké 24/7 chat i ask the tel me be patience hahaha i dont get mails from rant casino they Will not help me and i dont het mails and everytime they ask me to be patient. Now im done with it f**k rant casino dont play it its a scam

Dear Nash_cash,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you have requested a withdrawal and apply for the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No every day they tell me something else. now the sended me a mail after 1 week, I wanted to send my bill of proof again with their email I just had 15 min haha i was to

late but i sended my bill of proof 2 times to their special mail for documents . Now they blocked my account I don’t no why

I can’t get in and my money is gone I did nothing wrong I now the policy for gambling but I was loosing for months no one was asking me for something now I had one suddenly I need papers oké that’s no problem but the way the do it is really … up cause they won’t communicate with you. I felt really scammed

My account is blocked and I have no further info

Thanks you rant casino

Now they are telling

me I have 30 days otherwise my account wil be closed how is that possible i sended 3 times my bill of proof I don’t think they want to withdraw

I

hope they will respond cause they have great games wanted to play more on that casino but if the withdraw has problems I can’t play no more and I would not recommend this

Thank you very much, Nash_cash, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I

hope also cause like said the casino was fun playing with the games you they games they have.

Hello Nash_cash!

From now on, I will take care of your complaint. I would like to invite representatives of RANT Casino into this complaint in order to help us resolve the issue.

Oké thanks

Dear Nash_cash,

I just reviewed all correspondence you had with us and I see we just asked for KYC documentation. As a Casino, we have regulations to follow and can not proceed with a withdrawal before we received the documentation requested from you.

I just discussed your case with our KYC team and they explained to me they received everything by now and are able to proceed with the withdrawal. You provided the wrong IBAN number so if you could react to the latest correspondence with the correct IBAN number that would be great.

Kind regards,

RANT

Yes I have got the mail i sended my iban and bic nr and now my withdrawal is accepted thanks for helping me out but I think I did some things wrong my self my account is still blocked I hope they will unblock it cause like I said they have great games like san quintin and razed shark

Hi Nash_Cash,

When we request documentation it has to be completely correct so that can mean we need to ask for more that match our records/clearer copies and so on. It's not us trying to delay you nor is that in our interest. We are players ourselves and understand it can be annoying but it's the current licensing and AML rules that we have to operate under.

In regards to your account being closed, it's not related to your withdrawal but rather an issue you raised on Live Chat, and the team will reach out soon to discuss that further with you.

Kind regards,

RANT

Im sorry for my language for the chat I was disappointed and the problem was with my mail did not get any mails from rant casino my apologies

I will review your casino as good sorry my apologies but the communication was bad because your mmail wouldn’t come through to my mail

Hi Nash,

No problem, apologies accepted. We are casino players ourselves, we will always help you to a good solution within the regulation. The team will be in contact with you about your account.

I am happy we have resolved the case and I believe we can close this case @Martin.

Kind regards,

RANT

👍💪💪😎

Dear Nash_cash!

Please let us know when the verification process will be finished.

Oké i will

i had one more quistion could you unblock my account or is that not possible no more

Hi Nash,

As I communicated above here the team will contact you about this as soon as possible. You have to wait until it is your turn.

Have a nice day.

Oké well I had a mail that my withdrawal is proceed so I think my verification is done. I can’t get in my account so I can’t see it I’m my profile

Hi Nash,

Our team is working as fast as they can to process everything. They will be in touch as soon as possible but we have a lot of players. 🙂 The withdrawal should be in your bank account soon enough!

Kind regards,

RANT

Yes I know everything wil be all right! but I think it’s not fair to block me while the problem was with the spam mail i hope they wil consider this and still unblock my account ✌️

Hello Nash_cash!

Please let us know, when your withdrawal will be received.

Yes im waiting for it im still not comfortable about this. cause they block my account for no reason. ok I was little bit mad about the lack of communication but who won’t be after all my complains about the mail.

i didn’t receive any mail I thougt it was a scam

Hi Nash,

The team emailed you I can see the email in my system. Can you check your spam folder? It explains why your account was blocked due to the issues you raised on Live Chat. Since they're of a personal nature we would rather not air them on a public forum. 

Kind regards,

RANT

with My new email everything is good I saw the mails of rant casino but in my old mail adres I had no response of rant casino that’s why we had a conflict on support that’s the reason I’m kicker out now cause the support could not help me out with my problem

That’s why I’m asking to unblock my account please

And the withdrawal is in my account now thanks rant casino so everything is solved now

Hi Nash,

You are not kicked out because our support team was not able to solve your problem. The reason for blocking your account is such a private matter we don't think it is a great idea to discuss this on a public forum. Have you checked your spam? As I am pretty sure you have received the email there, you received the emails confirming the withdrawal, right?

Kind regards,

Johnny

i know the reason why cause I said something wat I should not have said when I was emotionally confused where not talking about 100 dollars we are talking about 2000 and I apologized about my bad attitude I played several casino I never had trouble this was first time I had some difficulties about the kyc. But it’s oké the problems are solved but only I’m not happy about the block

Mayb a link in your casino should be easier for the players to send there kyc

Hi Nash,

I understand completely, it is a big win! We are working hard to improve our Casino every day, we just celebrated our first anniversary. We will have improvements like this at some point and we appreciate the feedback. Can you confirm you received our email?

About the block of your account, I can only refer you to the email you have received from our team. We are very sorry about this but we have regulations to follow as an MGA licensed Casino.

Kind regards,

RANT

Happy that everything is solved not happy that I’m blocked I hope they will understand that is was not my meaning to harm rant casino I hope this is a lesson for us all make sure the casino players don’t have to worry about a thing while playing so recommend a players link for kyc on the site so when they go to their account the immediately can proceed with their kyc with a green light behind it when it’s aproved

if rant casino needs someone with great ideas I would glad to be helping out mayb you still have some function that’s needs to be filled in your organization I would change my job i come to Malta

I thinks we can close this case @martin. everything is solved. accept of my blocked account but that’s is something wat I can live with .

Thank you very much 4 assisting me @martin great that you are here 4 the casino players many love ❤️ and thanks rant casino for being fast on resolving this case💪

Somethimes is good to be in the dark so when it’s getting clear you know how it is to be in the dark! Lessons are to learn from

Hello Nash_cash!

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.