The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
RANT Casino - Player’s deposits have never been credited to his casino account.
Amount: €200
RANT Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The casino has recently added Volt as an instant transfer as its payment system. I deposited 100 euros yesterday and 100 euros again today. Both times the money was deducted from my account but not credited to my player account.
Now it always says I have to wait 48 hours.
First I got an email saying that the money is available immediately and secondly something like that can't be. Direct help is rejected.
Automatic translation:
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2 years ago
Dear mugel2910,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.
Could you please forward your payment receipts along with any relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
I fully understand your frustration, mugel2910. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Your deposits were placed on the 2nd of October, therefore, I will set the timer for additional 30 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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2 years ago
Translation
Hello dear guru team,
the money was credited to my player account today.
Nevertheless, thank you very much for your effort.
Great job you are doing here
greeting
Mugel2910
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mugel2910, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
