RANT Casino - Player is dissatisfied with the withdrawal process.

So, I deposited money through myfinity and my bank account. My deposit methods are verified, as is my account, and normally the money should be directly on the accounts according to the information provided by Rant, but unfortunately, that's never been the case...

Before, the process was much quicker. I won 10,000, which was paid out directly. This disappoints me and has me considering switching to a different provider. I play a lot and often, and I find these tricks of withholding money so that it might be gambled away again to be quite lousy. Thank you...

Dear tosunsanders, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you are dissatisfied with the lengthy withdrawal process?

It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear tosunsanders,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.