Rajabets Casino - Player struggles with pending verification.

My user is rajabet is [edited by Casino Guru] Frod site I deposit 100000 rs and I win i try withdraw your money they say complete verification first I submitted all documents 9 days complete but they not any response my verification still pending they not giving big amount please help complete my verification

Dear viveksinghtyagi7865, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

I uploaded my national identity card like adhar card front and back side and my selfie with hold adddhar card with written date of birth paper

Could you please advise if any of your documents have been approved by the casino?

Could you please forward me the verification documents you sent to the casino? My email address is veronika.l@casino.guru. Thank you.

Not a single document of mine has been verified yet 15 days already completed please help me

Thank you very much, viveksinghtyagi7865, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, viveksinghtyagi7865!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hello Mr Vivek,

To proceed with your verification, you need to provide a bank statement of the bank account to which you made a deposit/withdrawal request.

I uploded 3 months bank statement rajabets app which I made deposit money in gaming account in pdf as per rajabets instruction... Please check and approved that

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I uploaded bank statement 7 day ago not any response casino why not verify my account and Take to much time

Hello Casino Guru and Vivek,

As per the decision taken by the concerned department, the user's verification is going to be completed and his last deposit will be refunded to him. The user will be able to withdraw his deposit as Refund and once the user withdraws his refund his Rajabets account will be terminated.

This decision is taken as per Rajabets Terms and Conditions;

10.4.  " we may suspend or close Your Account, confiscate your Winnings and any Bonus Funds (which shall be forfeited by you), and in certain cases, block access to all funds until further notice."

My acccout not verified please verify my account and give my money

RajaBets Team, have you confiscated player's winnings? If yes, has there been any reason for that?

my account not verify my money already cut in my account why

Hello Pavel,

This decision is taken as per the investigation that the concerned department made on the user's account and on his bets.

As user agrees he would like to receive the refund of his deposit.

Plese rajabet I humble request please give my money and casino guru closed the complaint my accounts verified fully thanks rajabets best betting sites ever

RajaBets Team, thank you for the response! Please, note, that if the player's winnings have been confiscated, there should be a valid reason like breaching terms and conditions. If player has behaved wrongly, please, send details and proofs to my e-mail: pavel.k@casino.guru.

Hello Pavel,

Relevant response by the bet provider is shared over e-mail accordingly.

viveksinghtyagi7865, Unfortunately, we have learnt from the casino that the issue to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.