Rajabets Casino - Player’s withdrawal is delayed due to verification problems.

Problem facing in verification process......

My Rajabets username -- [edited by Casino.Guru admin]

I've deposited 50k on 4th October 2023. Now I've 60k above

I've uploaded all the necessary documents on rajabets on 5th October 2023 but have not verified yet .. it's already been a week .. and when I ask about this problem to the chat bot of rajabets they are telling me that "our risk department will handle it and it will be done by the relevant department asap .thank you for your patience" . I started rajabets with my nick name and some how putted wrong DOB .. My in game full name is -- [edited by Casino.Guru admin] . DOB -- [edited by Casino.Guru admin]. AS PER governmental I'd my name is -- [edited by Casino.Guru admin] . And DOB -- [edited by Casino.Guru admin].. After that I sent a mail to the -- support@rajabets.com but they are saying the same .. than I asked for the customer care number and chat bot is telling me that rajabets's risk department is not able to contact with the users .. I'm disappointed with the verification process .. and I need to withdraw money for some personal use but I'm not able to do this cozz verification is on waiting..

If you want than check my document and sharing some screenshots blow..

Disappointed customer

[edited by Casino.Guru admin]

Rajabets user name -- [edited by Casino.Guru admin]

Need asap.

Thanks

Will wait for your response

Dear saijuddinmkmk, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear saijuddinmkmk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.