The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet at that time. The player initially suspected a KYC issue, but later confirmed that the casino had approved the payment and provided a UTR number for tracking. The casino had requested the player to wait an additional 24 hours and contact his bank if the payment was not received. Eventually, the player confirmed receipt of the payment and expressed gratitude for the support received. The issue was then marked as 'resolved' by our team.
Rajabets Casino - Player’s winnings haven’t been received yet.
Amount: 10,000 INR
Rajabets Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Rajabets Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I made a Withdraw of 10000 on 14 of October, at first it showed Waiting now it showing process for 2 days that is Saturday and Sunday. Now they told me to wait 2 more days to money to be credited in my Bank account. Should I just wait . Is it fair.
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1 year ago
Dear yorungjhajen,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
I dont think it is KYC problem as withdraw was processing and today at 2 -3 Pm it show in website that payment is approved they are providing me UTR no. To check it by my myself, but I haven't received my money, I have also sent them my latest bank update from 14 of October to 17 of SBI. I am very confused right now.
Now they are telling me to wait 24 hours more if not received, contact my bank by myself, it is not fair well they are the sender they should be responsible it. I have screenshots of all details.
Please help
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1 year ago
Payment received..safety index of rajabets confirmed. It's better to be paid late than never paid. Thanks Rajabets
Special thanks to Casinoguru for your support and work.
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1 year ago
Dear yorungjhajen,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
