The player from India faced delays with document verification for his casino account, having uploaded the required documents, including his Aadhar card and a selfie, eight days prior without receiving a response. The issue was resolved after the player confirmed that his verification had been completed. The Complaints Team marked the complaint as 'resolved' and expressed appreciation for the player's cooperation.
Rajabets Casino - Player’s account verification is delayed.
Amount: 38,031 INR
Rajabets Casino
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7.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
Mera documents verification waiting hai after 8 days not respond.all documents uploaded aadhar card font back side photo selfie paper tex Rajabets Date but not verification complete waiting also
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4 months ago
Dear mddampy2011,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send each of your documents?
Have you provided all the required documents as soon as possible and in the correct format?
Have any of your documents been approved or rejected yet?
When was the last time you communicated with customer support regarding your verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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4 months ago
Translation
Please mam, solve my problem. I am just waiting for the verification. My father is paralyzed.
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3 months ago
Please answer the questions I asked you in my first response so that we can continue with the investigation. I'm sorry to hear about the difficult situation you are facing, but in order to help you, we need you to cooperate.
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3 months ago
my verification complete my problem solved Thank you so much Veronika (Casino.Guru)
Thank my problem solved Rajabets..
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3 months ago
Dear mddampy2011,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
