Rainbow Spins Casino - Player’s struggling to complete account verification.

I have sent over the past 3.5 weeks various id which a bank would not even ask for.

I have sent

My passport and a oval photo shot of Me.

MY Bank card photo.

My PayPal account personal information page.

Photos of my bank cards associated with my PayPal account

3 times.

I just want to withdraw my 96 pounds, they had no problem taking my money off of me in first place.

Please could you help me resolve this.

Thank you

Dear Rachel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina

I will forward over all the information to you later today.

Thank you

Hi Kristina

I have emailed all correspondence and the photos of id I sent to rainbow spins which they keep rejecting.

Kindest regards

Rachel B***

Thank you very much Rachbroy1966 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Rachbroy1966,

I looked at your complaint and will do my best to help you. I would like to invite Rainbow Spins Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Dear Villiam

Please could you give me an update on my complaint.

Kind regards

Rachbroy1966

Dear Rachbroy1966,

I would like to give you some updates but we need to wait for Casino's answer.

We would like to ask the Rainbow Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Villiam

Please can you advise if this is unresolved what do I do next, there is no contact number for the casino and I really would like to resolve this amicably.

Kind regards

Rachbroy1966

Dear Rachbroy1966,

this Casino is licensed by UK Gambling Commission, try to check this page: https://www.gamblingcommission.gov.uk/contact-us/page/report-something-in-confidence.

They should be able to help you with your issue.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.