Raging Bull Slots Casino - Player's withdrawal is substantially delayed.

I requested a withdrawal from this casino on 2/13/24 . I have sent all the info they requested several times and still have not got my money

Dear vicklas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have not had a successful withdrawal from this casino and I won the money without coupons or Bonuses

I not sure what Kyc verification is?

KYC refers to 'Know your customer', a procedure in which a casino verifies your identity.

According to the casino's terms and conditions: https://www.ragingbullslots.com/terms.php

18. Before a withdrawal can be processed, the player may be required to provide a government-issued photo ID and a clear selfie of themselves. We might also ask the player to verify their identity by making a small Card deposit to make sure the player is genuine and who they claim to be. The Casino reserves the right to request additional information to validate accounts.

• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Please share a screenshot of your pending withdrawal as it appears in your casino account.

Thank you very much, vicklas, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear vicklas, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Raging Bull Slots Casino representative to join this conversation. 

Dear Raging Bull Slots Casino, could you please provide more information about this case? 

Looking forward to your reply.

Greetings all,

I have reviewed the situation and the funds were sent to our 3rd party payment providers on the 5th of April to be disbursed to the provided bank account as a bank wire transfer. On the 11th of April we were notified that the transfer was rejected by the player's bank (PNC). The funds were then re-deposited into the casino account. In order to withdraw the funds Vicklas you will first need to provide the information for a different bank account as the one provided was not capable of accepting the transfer. Please contact our service department via livechat and they should be able to walk you through it.

Best wishes,

Nick and Raging Bull

Thank you Raging Bull Slots Casino for you reply.

Dear vicklas, 

will you be able to provide a new bank account to casino, please?

Dear vicklas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because vicklas has stopped responding to our messages and questions. Without vicklas cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.