Raging Bull Slots Casino - Player’s withdrawal is stuck due to document verification.

I asker for a withdrawal of my money on or before 4-3-2024, I sent the documentations they requested. They never replied to my emails. On 4-15-24 I had to contact them via chat on their web site. I had two different case numbers they they gave me but the person on the chat line said she couldn't time that I requested a withdrawal. I asked her how did I get the case numbers then, I asked her that several times but got no answer. After awhile another person got on the chat line and said all they needed was a picture of my D.L. front and back and a copy of a bill sent to my address. I sent that to them again and told them that Kansas D.L. are watermarked and this was the best picture I could get. I still haven't heard back from them.

Dear dontipton83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you used the same the same payment method as your previous successful withdrawals?
• Could you please post a screenshot of the withdrawal request as it appears in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Why is this still here when I just sent a reply

Could you please share your communication with the casino regarding your attempts to resolve your verification issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I tried to reach you earlier this week. I want to tell you that Raging bull Ok'ed my verification and has agreed to wire me my withdraw. Thanks for all your help, Don

Dear dontipton83, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Yes,I will let you know. Today is the seventh work day and they said it would take 7-10 work days. Don

I got in touch with Raging bull about how my withdrawal request was getting along today 5-1-24. They are giving me the runaround. When I filled out my banking info (at their request) they said it would take 7-10 working days for them to wire my money. Now they are saying it will take 7-70 working days for them to ok it for payment then another 7-10 working days for them to wire me the money. Why would they have me fill out banking info if my other info had not been approved. I got an email from them saying "Your withdrawal request was successful! I started this withdrawal request almost a month ago. Thank You. Don

Thanks for the update.

Please let me know once the money reaches your account, or if any delays occur.

I am trying to get them to tell me what they want for my banking info. I don't know if I will ever get my money Why can't they use the info from my lasy withdeawal. Nothing has changed

I don't think the money will reack my account. They keep giving my the run-a-round

Thank you very much, dontipton83, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear dontipton83, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Raging Bull Slots Casino representative to join this conversation. 

Dear Raging Bull Slots Casino, could you please provide more information about this case? 

Looking forward to your reply.

Greetings all,

I have reviewed the situation and all the necessary documentation seems to be in place, I only see one withdrawal for $100 which was approved on the 13th of May and sent via Bitcoin on the 14th, I do not see a requested withdrawal of $1000 at any point in the account history. There was a requested withdrawal for $643 which was returned to the casino account however all pending/approved withdrawals are currently paid in full and the current balance appears to be still in play.

Best wishes,

Nick and Raging Bull

They have agreed to convert my withdrawal to bitcoin so I can withdraw it that way. This is a one time deal. I thank you for your help and I consider this problem solved. Thanks for your help. Don

Thank you, dontipton83, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.