The player from Austria had met wagering requirements and wanted to withdraw €100, as per the bonus conditions. Despite having tried to make this withdrawal through Live chat and subsequently, via email, his withdrawal request had not been processed after three weeks. The player had won this amount through a no-deposit bonus, but had not completed the KYC verification nor made any deposits in the casino. After reviewing the casino's terms and conditions, we found that players from Austria were required to make a deposit before they could cash out winnings from a no-deposit bonus. Despite explaining this to the player, he remained dissatisfied, refusing to make a deposit and accusing the casino of finding loopholes not to pay him. We had thus concluded that we could not assist the player any further and had rejected the complaint.
Raging Bull Slots Casino - Player's withdrawal is delayed.
Amount: €100
Raging Bull Slots Casino
Safety Index:Above averageOther
REJECTED
Case summary
I had a balance of $134 from playing with a bonus and meeting the wagering requirements. I wanted to withdraw about €100, which is the limit set by the bonus conditions. I tried using Live Chat to do this, but was unsuccessful. After approximately an hour, I gave up and sent an email instead. I received a response and subsequently sent over more documents, but have been waiting for three weeks now. During this time, I've been repeatedly advertised to in the chat with various other promotions, which are ultimately pointless since I can only withdraw €100. However, my issue has still not been resolved. I find it disappointing that they can't even process a withdrawal of €100, so I'm trying this route as a last resort. It's a matter of principle for me. If they aren't able to handle a withdrawal of €100, what would they do with larger amounts?
Dear Haik88,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Raging Bull Slots Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly advise what type of bonus you activated? Was it a deposit bonus or a no-deposit (free) bonus?
Have you made any deposits into the casino?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Please respond to my other questions as well.
Have you made any deposits into the casino?
Could you kindly confirm if you passed the full KYC verification?
I haven't made a deposit because the bonus is without a deposit and the kyc verification has not been completed because I haven't been answered and I've been waiting for several days without an answer
I understand. I have checked the Terms and Conditions for no-deposit bonuses, and this is what I found:
8.Players from certain countries may not cash out from free chip offers if they have not previously deposited. These players may par-take of said free chips for amusement purposes only. Please follow this link here to ensure your eligibility based on your country of residence and learn about potential restrictions.
When I clicked on the link, the data for Austria showed the following:
It seems that without making a deposit, you will not be able to cash out your winnings of €100.
That's not true 
It says above that the maximum payout is €100. Unless it's not up there then it's a game amount that can't be paid out I don't understand why they go back and forth like that they have problems not even paying out 100 € where is the seriousness and to all the people you can see what problems there are because of 100 € they are just looking for a reason not to pay out it hurts them that they won with a game bonus now they are looking for any loopholes to find any reasons not to pay it out just sad
Anyway, I have no hope that they will pay it out, you can tell by the tactics they are using to stall until it doesn't work anymore, now it's been another week and then at the end they're up against the wall at any price Finding a reason not to pay it out is a no-go for me
Now they can't think of anything, now they have to draw another card again. I'm curious what the next excuse will be, always the same, always the same because of a ridiculous €100, so if they can't even pay that out without stress, then you already know where you stand anyway
Please check the Terms and Conditions for no-deposit bonuses: https://www.ragingbullslots.com/terms.php
You will not receive the payout of your free bonus because you did not make a deposit. You may check this with customer support. Please forward me any relevant communication you had with the casino so far. My email address is veronika.l@casino.guru. Thank you.
That means when I make a deposit I get the bonus paid out or what do you mean?
There is nothing about play money, I have used it and it can be withdrawn. I don't understand why you deny it like that
Have you discussed the issue regarding your withdrawal with customer support? I still have not received any communication between you and the casino to my email. Please forward it to veronika.l@casino.guru. According to the Bonus Terms, a player is eligible for 1 free bonus between deposits, and the players from your country can cash out from free chips only after making a deposit. Please check the bonus rules. 
I've already sent it to you but you haven't responded
And another thing I made it public and it stays public you don't need to forward me to any other email addresses where nobody answered anyway you can forget about that I want to end this and I already know what the ending is Case not closed I've never experienced anything so dubious. They don't have a single piece of evidence or anything and come to me with some links that they found somewhere and forget, but that's their fault. If I can play and it's not in the terms and conditions, then I'm allowed I don't even play or if I play it would have to be there, which it doesn't do, on the contrary, so please let's let this go back and forth and just admit that they are dubious and don't pay out, hope has long been given up anyway, the rating is anyway already out so this boat sank anyway then at least admit it and at least drown with pride oh yes we don't have sites like that, my fault 🥴 Thank God I didn't deposit a cent otherwise I would have even more problems but really professional are not even able to pay out 100 dollars or run an online casino and not just one but a whole chain with various other online casino sites
You won from a no-deposit bonus, which means that you did not use your own money to play at the casino. If you refuse to make a deposit in order to cash out your winnings, we regret to inform you that we cannot assist you any further. Please note that many casinos offer no-deposit bonuses to attract new players, but these bonuses are always associated with a limit on the maximum withdrawable winnings and require a deposit to verify the user.
This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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