Raging Bull Slots Casino - Player’s withdrawal is delayed.

I requested a withdrawal on 12/5/23 and received an email that it would be processed, however I have yet to receive my winnings. I confirmed with a specialist on chat that I had completed any and all play through requirements. I have also emailed them several times asking about a status update and I receive a reply with a case number but that is all. There has been no movement on the withdrawal request and I have not made any additional bets on the site since the win, just to ensure I don’t mess up any rules or regulations. Please help. Thank you!

Dear TeakLover,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Do I understand correctly that you accumulated your winnings with an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hello, I have not made any successful withdrawals at Raging Bull as this is my first request. I have, however, made a few with other casinos through the Inclave / RTG network.

They show my proof of identification as valid and "approved" on the site. I have asked if they required any further documentation from me, however they do not respond with any information.

yes, I gained my winnings with a bonus and was told that my play through requirements had been met. I have been offered free spins and cash back since my withdrawal request, but I have not played any of those as I didn’t want to nullify my winnings.

thank you!

Thank you for your reply, TeakLover. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I contacted them once again the other day via chat. The withdrawal has finally been approved. I have not yet received the funds to my wallet, but hopefully it is forthcoming in a timely manner, unlike the initial request. Thank you!

I am happy to hear that there has been some progress. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear TeakLover,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of TeakLover. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Has there been any news since our last conversation?

Hello,

Yes, I have finally received the funds, after numerous attempts to inquire with the casino. Thank you for your assistance!

Dear TeakLover,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru