The player from Ohio had submitted a withdrawal request two weeks prior. Despite having provided all the requested verification details to the customer service, the withdrawal was still pending and there had been no communication from the casino. The player's account had been verified in October and she had won a jackpot after several deposits. She had reached out to the casino's customer service but received no response. The casino's representative had stated that the casino couldn't proceed with the withdrawal because the player's bank account needed to have had previous activity for the third-party payment providers to transfer funds. The player had opened this account specifically for this casino as her previous bank did not have a swift code. Despite multiple attempts to provide the necessary documents and information, the withdrawal issue remained unresolved. The casino had stated that they couldn't locate the additional payout details submitted by the player. The player had resent the documents but there was no progress. The casino had asked for additional documents such as a fourth bank statement and a utility bill, which the player had provided. The player confirmed that she had sent those documents. However, the player did not respond to further inquiries from us and the complaint was rejected.