HomeComplaintsRaging Bull Slots Casino - Player’s withdrawal is delayed.

Raging Bull Slots Casino - Player’s withdrawal is delayed.

Amount: $2,500

Raging Bull Slots Casino
Safety Index:Below average
Submitted: 06 Dec 2023 | Case closed : 05 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Ohio had submitted a withdrawal request two weeks prior. Despite having provided all the requested verification details to the customer service, the withdrawal was still pending and there had been no communication from the casino. The player's account had been verified in October and she had won a jackpot after several deposits. She had reached out to the casino's customer service but received no response. The casino's representative had stated that the casino couldn't proceed with the withdrawal because the player's bank account needed to have had previous activity for the third-party payment providers to transfer funds. The player had opened this account specifically for this casino as her previous bank did not have a swift code. Despite multiple attempts to provide the necessary documents and information, the withdrawal issue remained unresolved. The casino had stated that they couldn't locate the additional payout details submitted by the player. The player had resent the documents but there was no progress. The casino had asked for additional documents such as a fourth bank statement and a utility bill, which the player had provided. The player confirmed that she had sent those documents. However, the player did not respond to further inquiries from us and the complaint was rejected.

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11 months ago

My withdraw has been pending from raging bull casino since 11/21/23. I spoke To customer service and they asked me to email all the information confirming my bank account and i did. I’ve heard nothing. I’d like to withdraw more but still waiting on the first withdraw request. This is a wire transfer

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11 months ago

Hello trishst20,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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11 months ago

Yes my account was verified at the end of October. I deposited Several times in my account and hit a jackpot for the winnings. I spoke To customer service 2 weeks ago through the chat and she advised me to email all the information even though i submitted The same information when requesting the withdraw. I emailed them all my bank info per her request and have heard nothing.

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11 months ago

filefile

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11 months ago

file

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11 months ago

Thank you trishst20 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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11 months ago

Dear trishst20,


My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Raging Bull Slots Casino representative to join this conversation.


Dear Raging Bull Slots Casino,


Could you please provide more information about this case?


Thank you in advance,

Mirka


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11 months ago

Greetings all,


I had the opportunity to review the account and I can confirm that as advised by the customer service agent the account provided for wire transfer cannot be used by our 3rd party payment providers until it has had previous activity within it. For the safety of our players we use a 3rd party payment system for sending and receiving funds, if the bank account could potentially reject the incoming payment then the 3rd party will not attempt transfer. Until we have an account on file that our 3rd party can transfer to we can't proceed I'm afraid. Do you have any additional banking options trishst20?


Best wishes,


Nick and Raging Bull

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11 months ago

You can deposit in this account. I opened it specifically for raging bull because the bank i was using does not have a swift code. This bank does have a swift code. When i contacted Customer service about my bank not having a swift code, they advised me to open an account at another bank with a swift code. That’s what i did And now my withdraw is being rejected?

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11 months ago

Dear trishst20,


Could you please let us know, if there has been any update regarding your withdrawal request?


Thank you,

Mirka

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11 months ago

I havent Received any other information and have zero money deposited into my account. I have Used the account and sent that info to raging bull and still nothing.

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11 months ago

Dear Raging Bull Slots Casino,

Could you please inform the player why the withdrawal problem persists?


Thank you for your answer,

Mirka




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10 months ago

Greetings all,


I am still unable to locate any additional payout details submitted on the part of the player. Until we have a valid method of payout on file we won't be able to move forward.


Best wishes,


Nick and Raging Bull

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10 months ago

What else is needed? I provided All banking info and statement.

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10 months ago

Dear trishst20,


Could you please specify, which payment method you are trying to use, so we can look at why there is a problem with withdrawal?


Thank You,

Mirka

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10 months ago

I requested A wire transfer to my bank account. I provided All the info and 2 bank statements

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10 months ago

Dear trishst20,


I'm truly sorry for the inconvenience you've experienced. It can be frustrating to encounter issues with payment methods. I understand how important it is for you to have this resolved quickly. May I know if you've received any updates from the support team? Also, have you used this payment method to deposit funds in this casino? (this could be a potential problem too).


Thank you for your patience,

Mirka

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10 months ago

I did not use this same payment method to deposit funds into the casino as my bank does not have a swift code. I had To open another bank account with a bank that has a swift code. I opened The account in November and have sent raging bull statements from December and January as well. I’ve reached out almost daily and pretty much am told the same run around. I resent All bank info for the 4th time and all statements. I checked Back today and they said to check back Friday. It’s unreal they allow you to deposit in seconds but it’s been 2 months and still no withdraw approved or sent.

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10 months ago

I meant Sent statements for November and December

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10 months ago

Dear Raging Bull Slots Casino,


Could you please specify, if there is any problem with provided bank statements?


Thank you,

Mirka

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9 months ago

Greetings all,


As mentioned I am still unable to locate any additional provided documentation. It is possible that the documents were submitted via email from an email address not associated with the registered address in the player account, could you please let me know what email address you sent the documents from and to trishst20?


Best wishes,


Nick and Raging Bull

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9 months ago

Trishst20@gmail.com


i will resend them again today

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9 months ago

Dear trishst20,


Has there been an update regarding your withdrawal?


Thank you,

Mirka

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9 months ago

Nothing. Keep getting the run around

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9 months ago

I just Resent all my banking info again today for the 6th time.

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9 months ago

Dear Raging Bull Slots Casino,


Have you been able to locate player's re-submitted documents?


Thank you

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9 months ago

Greetings all,


The provided details have been submitted to and are being reviewed by the requisite department, hopefully we have progress soon.


Best wishes,


Nick and Raging Bull

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9 months ago

Dear trishst20,


I am glad, that it seems, that your verification process is moving forward. Please notify me, if there is any update in your withdrawal process, or if important communication with the casino takes place.


Thank you for your cooperation,

Mirka

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9 months ago

Spoke via chat with customer service yesterday and they need a 4th bank statement. I have Already sent November, December, January. They now want February. It’s exhausting.

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8 months ago

I submitted The 4th bank statement and now they are saying they want a utility bill. I feel Like I’m being punked

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8 months ago

filefilefile

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8 months ago

Dear trishst20,


I understand that the KYC process can be tiring, and casinos are strict when it comes to verifying customer's identity. Can you please let me know if you have been able to contact the finance department and receive a helpful response from them? Additionally, have you been able to submit the required utility bill as mentioned?


Thank you for your patience.

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8 months ago

They said they do not need a utility bill now. Everytime i talk To someone, they tell me something different. I emailed Them with no response as of yet.

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8 months ago

Sent utility bill and resent bank statements. Hopefully progress soon

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8 months ago

Dear Raging Bull Slots Casino,


Could you please clarify, if there has been any progress in the player's verification process?


Thank you.

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8 months ago

Greetings all,


I was unable to open and review the bank statements myself however I had the documents department review them and they informed me that the account in question needs to show funding in order for our 3rd party payment providers to transfer to it, does the account now have deposits and withdrawals and show a positive balance trishst20? If you have bank statements showing this please send them.


Best wishes,


Nick and Raging Bull

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8 months ago

Thank you for your reply, Raging Bull Slots Casino.


Dear trishst20,

Are you able top provide the document as requested?


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8 months ago

Yes i have sent those

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8 months ago

Dear trishst20,


Has there been any update regarding your verification process?

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7 months ago

Dear trishst20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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