The player from United States has requested withdrawal over two weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
I have been waiting for over 2 weeks for my first withdrawal. I met all requirements and provided all documentation in promptly. Every time i chat with someone, i get the same message. Dude to high volume, withdrawals are delayed. Check back in 3 days and they would make it a priority with approval team. Very frustrating to say the least.
Due to the high volume of withdrawal request we receive, there has been a delay on the approval of request. Rest assured, I will make a follow up right now so that your request will be prioritized.
I understand your frustration. Believe me. We wanted for you to receive the pay out as much as you do. I will make it a priority to have this withdrawal moving for you.
All withdrawal requests are reviewed on a case by case basis and approved by the Casino before being sent for payment. The general time frame for withdrawals is 7 business days to be approved, given we have received all required documents and payment method details have been approved. But some times it would be delay due of high volume we receive withdrawal.
What can i do
Dear Darrius,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?
I would suggest checking our review for the Raging Bull Slots Casino: https://casino.guru/raging-bull-slots-casino-review:
„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."
„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."
Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela