The player from Germany experienced a delay in his payout from February 3, 2025, and received only standard responses from customer support. The Complaints Team attempted to gather additional information by asking specific questions regarding his withdrawals and KYC verification. However, due to the lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.
Spinsy Casino - Player's payout is delayed.
Amount: €844
Spinsy Casino
Safety Index:Above averageSafety Index
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6.7
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
My payout from 02/03/25 has still not been completed. I always get the same standard answers when chatting.
Automatic translation:
Public
Public
1 month ago
Dear hochg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
