Raging Bull Slots Casino - Player's withdrawal has been delayed.

On 08/14/2024, I requested a withdrawal through Bitcoin, and my withdrawal has not yet been approved. I have communicated with the casino, and they haven't resolved my issue; they just say they will escalate it, but it doesn't solve my problem. Can you help me with this situation? I also asked to speak to a manager and have received no response. I hope you can help me. Thank you and blessings.

Dear Sanjlugo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon Tomás, nice to read you, thank you for your help, I hope my problem can be solved, well I do not have a copy of the chat with the Raging Bull Casino agents, but I will start one to make a copy, and well if Nigel at the beginning with a bonus that was no rules, that is to say that there was no withdrawal limit nor was there any restriction on wagering, that day I won enough, I started a withdrawal through coindraw and they certainly paid me, I left funds to continue playing and I won $2,350 again, I made the withdrawal through bitcoins, which is the one that has not yet been approved, if you need more information let me know, thank you very much for your help.

Thank you very much, Sanjlugo, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you very much Tomás, the casino informed me that they have already approved my withdrawal, but they cannot give me an answer as to when my winnings will be sent, I do not know if this delay is something that is within their terms and conditions but the truth is that no withdrawal has happened with raging bull casino

Dear Sanjlugo,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Raging Bull Slots Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Raging Bull Slots Casino,

Could you please provide detailed information regarding this case?

Thank you in advance for your response!

Best Regards,

Romi

Hello Romi, thank you for helping me with my problem, yesterday I contacted the raging bull casino to find out if there was a different answer, the last time I spoke to them was last week and I asked to speak to a manager and they contacted me without a problem, he asked me to wait until today for my winnings to be paid, yesterday I contacted them and now they tell me to wait until 09/16/2024 I see that they are only extending the deadline, I hope you can help me with my problem again, thank you very much for your help, blessings.

Greetings all,

I had a look and hopefully I can assist here, if anything else is required I will let everyone know here. Otherwise just lets us know when it arrives Sanjlugo!

Best wishes,

Nick and Raging Bull

Hello everyone, well I'm waiting for a response, thanks in advance everyone.

Hello all.

Thank you Nick and Raging Bull for the updates.

Dear Sanjlugo, please confirm whenever you receive the money.

Greetings,

Romi

Hello good day, yes the money is, however it is much less than what I earned. My earnings were $2,350 and I received $1,910.86. Could you tell me the reason why I received that amount and not what I earned? I understand that there is a transaction fee but not as high as the missing funds. Thank you all and blessings.

Dear Nick and Raging Bull,

could you explain the reduction of the amount, please?

Thank you for your cooperation.

kind regards,

Romi