Raging Bull Slots Casino - Player's winnings have been confiscated.

I was playing with a free chip from raging bull and won 7000+ they took it and obviously didn't tell me when they was cashing me out and I spent the winnings back and missed the jackpot. The jackpot never went back either. They kept it. A few days later same exact thing I won't about 4000 and took it lost the 100 I won. Fine. I didn't care. They sent me another chip and I won again. 100 was met and out of no where they took it to after I tried to withdraw it. Now that's over 11000 in like a week they took after I busted my ass to meet the requirements. I deposit plenty on these casinos and if they are sending me stuff to come to them and I do they should not be able to just keep taking the winnings I got, technically I won 3-400. Cuz of max cashout but got 0. After 100000 play through and Over 11000 in winnings I walked away with 0 I'm blown away at how shallow they make u feel for winning.

Dear scottmillsgettinit,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Raging Bull Slots Casino's Terms and Conditions, and this is what I found:

3.Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 times the face value of the bonus, with a minimum of $50. All free chips valued below $50 will come with a cashout limit of no more than, nor less than, $50.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limits to be unfair and predatory only when they are applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.  

Best regards, 

Veronika

Well yea since I met the requirements I should separately be paid my winnings. And since everyone can play the same game how is it ok that they keep the jackpot winnings when someone who won it gets ripped of for the hard work put in. Its hard to take 100 and wager 10000 and I did it multiple times with there free chip. I'm sorry if they don't like how I have not deposited with them as much as others but I pay mine forward. If I play a free chip I should get paid when I get done nit be shook until I have no words to say to the other end of my computer cuz my voice means nothing they just cut u off and move on.

Thanks Veronica thanks Team casino guru If I win or lose. I want to say. Casino guru is awesome. This at least gives me a word in the world of online casinos when I feel like I am alone and being bullied around. I put alot of my money on the line and I don't like to just win its to be fun and relaxing. Not a fight at the end of a free chip that I'm sent anyway.

Thank you very much, scottmillsgettinit, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you scottmillsgettinit for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Greetings all,

I have reviewed your account and what you have experienced scottmillsgettinit is called a "coupon reversal". Most bonuses come with a playthrough requirement, a certain amount of play that must be completed before the playable balance is eligible for withdrawal. Once this requirement has been completed the system (in most cases) automatically removes all funds that are non-cashable (over the maximum withdrawal limit) in preparation for withdrawal, there was a $100 maximum cashout value on both of the chips in question. The coupon reversals you experienced were on the 3rd and 5th consecutive free chips respectively. It is worth noting that only one free chip is valid between cash deposit/play sessions. Your account has no history of cash deposit, also worth noting is that anything after the first free chip would not have been valid for withdrawal per the terms and conditions of the casino.

Hopefully this clarifies things.

Best wishes,

Nick and Raging Bull

Thank you for the clarification Raging Bull Slots Casino representative.

Dear scottmillsgettinit, as Nick explained only one free chip is valid between cash deposits therefore your winnings would not have been valid for withdrawal per the terms and conditions of the casino. Due to that reason, I won't be able to assist you further and will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter