Raging Bull Slots Casino - Player's winnings have been confiscated.

I started playing with a no deposit free bonus then I had to deposit $10 to get to withdraw my winnings that I won $100 on one so I deposited my $10 I had $110 in my account then I took $100 and withdrew and left $10 in there to continue playing one $375 some odd dollars right at $400 and then went to withdrawal 300 is what I withdraw and then they canceled my withdrawal and took the other $140 I had left in my account just took it took it all and won't give me my money back I haven't gave me my deposit back and it gave me my winnings

Dear choatejess18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you currently have no remaining active balance in your casino account?

Could you please clarify what happened with the first $100 withdrawal request? Is it still pending or has it also been confiscated?

Did you activate any bonuses on top of the deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No there is no money left in my account they stole it all i only used one bonus to win the first 100 then you have to deposit 10 to verify your wallet so i did then i withdrew 100 amd left 10 dollar in my account to keep playing and that why they said they took my winning because i wasnt allowed to leave the ten i was supposed go withdrawal that to they just stole the money i deposited plus 400 dollars i won from them this casino and the people work there are thefts

Ok now ive calmed down a lil bit this is what happened I had free spins I used and I won like $245 and you have a playthrough you have to play through so I played through the ridiculous amount of playthrough got through it and they took all my money except for $100 which is what they're supposed to do and then you have to deposit $10 to verify your wallet so you can get your money we drew 100 and left 10 dollars in there to keep playing when $300 and went to withdraw it left $10 in there to keep playing one another $145 and then when I signed out for a little while got back in all my money was taken and they told me it was because I wasn't allowed to leave the $10 in there and keep playing I must draw it too but it says nowhere in there rules and regulations are policies that I'm not allowed to leave that ten dollars in there and keep playing they weren't supposed to be in my account taking money anyway they done took their money from me in the beginning when I won the first time now heres whats funny they said it was because i wasnt allowed to leave the 10 i deposited and they took lil over 445 dollars but they left the original 100 from the first time i won i have the transcript from the conversation me amd support had they stole my money and they didnt even give me my money i deposited back

Thank you very much for your reply, choatejess18. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I hired a lawyer hopefully we wont have to drag it out but i appreciate your help hope you have blessed day and thank you again

Could you please post here (or forward me) a screenshot of your bonus and deposit history?

Ok let me explain this I know what they are trying to say but I didn't use multiple bonuss back to back and even if I did by the way I didn't but if I did use them wouldnt they took my 100 I won and not the 300 I won from my deposit of 10 dollars they left the original withdraw request alone an took my deposit an my winnings from my deposit these people are low down criminals they operating without a license and all they're doing is stealing money from people left and right and getting away with it these people stole money out of my account because I want took my deposit and the money I want and left the original $100 that I won from the bonus spins and took my deposit and my $300 that I want from my deposit took it from me plus another $145 they took out of my account that was still left in my account but left $100 withdrawal from the bonus fans I want so it ain't no multiple bonuses I've used it's a simple fact they stole money from you trying to cover this s*** up

Ragingbullslots is a scam customer service agents are robbing people of their money they want to say something about terms and conditions they are not even licensed and they dont want to hold up to their own terms and conditions i asked many times for a supervisor and was refused and lawyers want to charge you a obscene amount of money so these people have a way to steal from you and not even be punished man this world is trash now and getting worse

Thank you very much, choatejess18, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello choatejess18,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite Raging Bull Slots Casino to join the conversation and contribute to the resolution of this complaint.

Ok they probably won't ive tried many times to message and they wont admit they were wrong

Greetings all,

I had a chance to review the situation and per the terms and conditions of the casino only one free chip is allowed between cash deposit/play sessions. In this case I did not count them all but the consecutive free chips consisted of several pages on the player sheet with no deposits until the account confirmation deposit after the win which has been refunded, unfortunately in this case there is little I can do to assist.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Your casino is a lair and and theft that operates with license's but let's say that was the case ok why didn't you take the 100 00 I won from the free spins you only took the 345.00 I won from my deposit witch by the you stole as well because it damn sure wasn't refunded

Hi all,

Thank you for your replies.

Dear Nick,

Could you please elaborate on why the winnings from the deposit were confiscated?

He's trying to say that I use multiple bonuses back to back which I didn't I use bonuses but I used them a month apart they shouldn't send bonuses if they can't flippin I don't know that's crazy how you going to give somebody a bonus and then when they use it to him oh you can't use that they took 400 and some dollars from me but they didn't take the $100 that I won from the flippin bonus make that make sense the $400 I want for my deposit they took but the $100 that I won from the bonus that they saying I used too many of they didn't take it they make it make sense they're a lying thieving ass casino tell them I'll see their theiving ass in court then

Greetings all,

As seen in the previously supplied documentation the winning funds were from a $100 maximum cashout free chip, the deposit itself was a mandatory account confirmation deposit subject to refund on approval of the requested withdrawal, this was refunded automatically upon review (and denial) of the requested withdrawal. All funds in play were the result of multiple consecutive free chips and not eligible for withdrawal per the terms and conditions of the casino.

Hopefully this clarifies things.

Best wishes,

Nick and Raging Bull

Just be ready i hired a lawyer its ridiculous that i have to do this just to get winnings im coming for your jobs and the money owed to me

Hello choatejess18,

I'd like to ask you if you received the initial withdrawal of $100 (meaning the transaction was successful) and how much money was left in your casino account after you requested the withdrawal. Thank you. We are still discussing the circumstances but there should be a conclusion soon.

No I cancelled it and played it so they wouldn't take it and 400 would've been in my account but they took they are thieves thats what a piece of s*** does rob the less fortunate

Thank you choatejess18 for your reply. Did you make the winnings of $400 only with your deposit of $10 or did you have some bonus funds left in the account as well?

Yes I made it with my deposit of 10 I made the first 100 dollars from free spins then I put a request in for a withdraw for the 100 then I deposited 10 and won 400 and they took it

Are they gonna settle this or are we going to court this is very sorry if this casino to steal money from their customers

Hi choatejess18,

Thank you for your replies. I've been discussing the issue with the casino representative and now I'm waiting for the final decision.

Hi choatejess18,

We are still discussing the issue with the casino representative. Our position is that you should get paid the winnings made from the deposit. There should be a conclusion to this very soon.

That's what I tried explaining to they accepted my deposit then when I won they cancelled my winnings an said try send my deposit back but they never did

Any news man if I keep waiting this lawyer won't be able to take case ive got a certain time line before a lawyer wont be able yo help

Hi choatejess18,

I'm waiting for the final decision.

Dear Nick and Raging Bull Slots Casino team,

Please update us on the situation.

Any news yet I just paid the lawyer a retainer fee just hope we don't have to drag this out threw court

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Really it may affect their rating how about them robbing man f*** their rating thats all this is as big a scam as the casinos are

Greetings all,

I am still waiting to hear back as to how to proceed in the situation, thanks to everyone for your patience and understanding.

Best wishes,

Nick and Raging Bull

Nick from raging bull look bro you know your casino ripped me off for no reason it's clear as day if I already paid half of my retainer fee for a lawyer and got the rest rite here now if I pay this other half we are for sure gonna drag this out threw court and that's gonna cost us both more money can we come to some kind of agreement to where we don't have to go threw court because unless you are gonna forge the transcript it's in black and white your casino stole money from my account clearly I don't know if you or someone at your casino has a personal problem with me or what but you ripped me off for 410.00 in total I'll be willing to take half that and you won't hear another word from me will you do that please let me know something asap

ok I've been patient I've been kind I'm gonna say this RAGING BULL SLOTS is the most low down piece of crap I've ever played to steal money from a customer is sorry excuse for a person let alone a casino I hope you get whats coming to you I really do I've got to pay another 2500.00 tomorrow to my a lawyer so bud I guarantee I'm coming for your job personal losses and much more to be honest it should've never came to this I played putting my trust in your casino to get my winning and my deposit stole from me to anybody reading this write a letter to the gaming commission this casino has to be closed down an I will do my part to see that that happens or I'll die trying Nick at raging bull I don't why your customer service employees stole from me but I'll see that they get fired as well Hope you have a blessed life

Hi Nick,

Has there been any news regarding the issue?

Greetings all,

Still waiting on word as to how to proceed, thanks to all for your patience and understanding.

Best wishes,

Nick and Raging Bull

Man it's been dang near three months this dude just pretending he the boss let me speak to someone who's really in charge

This whole online casino is a joke not one of them pay out not raging bull not place of chance ruby slots will pay 4 months later if you stay on them about it how can every crappy online casino be available in my area but respectable ones are not ones that one what honor is and will stand behind the name the whole thing is flawed and there is noone to help noone cares about the money being stolen not one person you can call they refuse to let you talk to anyone with any authority because they know they just robbed you raging bull took my deposit took my winnings and has been the worst experience I've ever encountered when playing an online game this is a multiple million dollar scam with you only getting the short end of the stick casino guru your supposed to be here to help but this guy has gave me the run around for 3 months and nothing where is the help where is the repercussion for stealing money from players I've seen people go to prison for less of a crime why or how do they get away with it please tell me I'm fixing start me a online casino hell people pay and never payout I'd be a billionaire in a year crap service no pay jackpots I can do that in my sleep

Yes sir i'm waiting on a reply it says 000 for reply if somebody tell me something

Hi choatejess18,

Unfortunately, I still haven't received any final statement. I'm afraid there is not much that can be done at the moment. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might steer things in a positive direction. You will be informed as soon as we receive some update regarding this complaint. I am sorry we could not be of more help on this occasion.

Best regards,

Peter