Raging Bull Slots Casino - Player's unable to request a withdrawal.

Well I signed up without bonus. Won over 2000.00 dollars . Want to withdraw and it even says withdrawable amount 2200.00 dollars. But when I try to take 2000 Dollars it tells me to send I'd and selfie. I have done this at least 15 times and says ok with green check mark. But it keeps taking me through the same process over and over again. It's been over a month and still nothing. I have tried sending email after email and all I get in return is more offers to make deposits. Nobody has answers . I'm hoping someone can take care of this and change my mind that this is all BS and a fraud site. A quick response would be nice but I'm not holding my breath .

Dear chrisalpha11,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.

Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Is there any communication between you and the casino you might share with us regarding the issue? My email is tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Well funny enough that you send me this message they actually got it fixed yesterday. They let me put in for a withdrawal but they're telling me only $67 of that 2000 is withdrawable. If I went into this without a bonus should I get all of it?

Please let me emphasize that bonuses might carry a maximum win limit, which means some of your winnings won't be paid out if you redeem them.

With a bonus, you start with a higher overall balance which means you have more opportunities to win and keep playing. The downside is, that you usually need to complete higher wagering requirements and your win might be capped at a certain value, which is determined in the bonus terms&conditions.

Please let me know if your withdrawal was already processed and your winnings reached you or if there is anything else I might help you with. Looking forward to hearing from you.

Dear chrisalpha11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.