Raging Bull Slots Casino - Player’s balance has been cancelled.

Hello

I played with the no deposit bonus and won $ 100. I made a withdrawal request and they asked me for documents to verify, and in a long process my account was fully verified. In live chat, they asked me to send them my wallet address. After sending the address while I was waiting for deposit my money , my withdrawal request was suddenly canceled and my account returned to its pre-verification status. Live chat has been removed from my account and no email has been answered. I uploaded documents for you. Please attention to the dates. I was discouraged from playing in casinos. I do not know why these casinos easily allow themselves to play with our emotions and insult us.

Dear Raymond,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise if you have redeemed any promotional offers from this casino previously?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

Before removing the live chat from my account, I once managed to talk with them about canceling my withdrawal and changing my account status to pre-verification mode

They said that something went wrong and they told the relevant department to correct it. What has not been done so far.

I sent emails to Casino Support several times and asked them to follow up, but I have not received a response to date.

Could you please advise if you have redeemed any promotional offers from this casino previously? Thank you.

No. I have not used any promotional offers from this casino before

Thank you very much, Raymond, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Raymond,

I’m sorry to hear about your negative experience. I’ll contact the casino representative and try my best to resolve the issue.

I would like to invite Raging Bull Slots Casino representative to join this thread.

Dear Raging Bull Slots Casino,

Could you please clarify the situation and explain the reasoning behind your decision to cancel Raymond’s withdrawal request?

Greetings all,

I can see Raymond that you did complete the documents process and had submitted Bitcoin payout details for review. I have located the communications between yourself and the payouts department. I'll see what I can do to move things along for you.

In the meantime please re-request your withdrawal for approval if you would as the balance is currently sitting in your casino account.

Best,

Nick and Raging Bull

Hello

I made a withdrawal request a few months ago and sent a photo of it to Casino Guru, but you canceled my request for no reason and changed the withdrawal section of my account to a pre-verification status, and I can not request a withdrawal right now. 

Please return my withdrawal request on the previous date to my account.

I've been delayed long enough in your payment process and I do not want to be in it anymore

Please make my withdrawal without delay.

Thank you

Dear Raging Bull Slots Casino,

Please review the situation and comment on Raymond’s reply.

Hey Raymond,

The withdrawal request was denied and returned to your account due to a lack of valid payout method on file, sorry about that but it's standard procedure after some time. Unfortunately only you can request the withdrawal, it's quite simple to do and there is nothing that I see in your account preventing you from doing so.

I spoke with the relevant department and it seems the additional documents you submitted for Bitcoin approval were not what was requested but rather something printed off the internet. Please submit the same selfie using an actual newspaper rather than a printed web document and I should be able to assist.

Best,

Nick and Raging Bull

Thank you, Raging Bull Casino, for clarifying.

Dear Raymond,

Please follow the casino’s instructions and let us know once there’s been any progress.

Hi

I really do not know what to say

I was in contact with the relevant department for almost a month to confirm the payment method. Several photos of me were rejected by them until finally one of my photos was approved and my account was fully verified.

Michael Alberts (Support Center)

Jul 20, 2021, 6:30 PM GMT+2

Hello Raymond,

This is Michael Alberts with the Documents team. I'm following up on your ticket number 9738776.

Thank you for sending all the documentation required to verify your casino account.

Your account has now been verified and updated.

For further assistance regarding your withdrawal, please contact our customer support team via live chat.

Regards,

Michael Alberts

After verifying them, they asked for my wallet address and I sent them and now after three weeks they say my photo has a problem???

If my photo had a problem, why was I not notified? Why my emails were not answered.

Why did you ask me for Wallet address?

After verifying my account on July 20, you will not be able to cancel the entire verification process on August 17 while you have to make my withdrawal.

And tell me I have to repeat the steps again

I do not accept any of your reasons for non-payment and I ask you to make my withdrawal immediately and without delay.

Anyway, you can find any photo on the internet, but if you can find exactly the photo of the newspaper I have in the photo that I sent you, on the internet, I accept all your words .

(The photo of the front page of the newspaper not one photo of the front page photos)

Thanks.

Dear Raging Bull Slots Casino,

Please comment on Raymond’s statements.

Hey Raymond,

It's not account verification that's in question it is the additional necessary documentation (selfie holding a newspaper) required by our security team specifically for verification in Bitcoin withdrawals. It needs to be an actual newspaper is all, until that information is on file I can't assist is the real issue.

Once you've confirmed with me that it has been submitted I can locate it in our system then have it reviewed and and cleared through the necessary departments. Then I can attempt to escalate your requested withdrawal for approval and payment.

Let me know once you have submitted the necessary image and I'll be happy to assist.

Best,

Nick and Raging Bull

Hi dear friend

Unfortunately, your information is not complete and I have to explain more each time.

I sent a photo (selfie holding a newspaper) to the relevant department on July 20 at 11:39 AM to confirm the payment method, and as you can see in the previous comment, my account and the payment method are both On July 20, at 6:30 pm, it was verified, and after that, in a live chat, told me that send wallet address of myself.

My payment method has already been approved and I do not need to send any new documents

Incidentally, your experts were very accurate that after sending a few photos in a month, eventually confirmed a photo that was sent on July 20

My photo was confirmed by your experts and I have been waiting for three weeks for my withdrawal to be made.

If my photo has a problem, you must officially notify me that you made a mistake in confirming my payment method and accept responsibility for this mistake and compensate me.

Finally, I would like to say that my photo is completely real and without manipulation, and your experts have already confirmed it.

Thanks

Hey Raymond,

There really is no need for further explanation, I have access to all documents and communications on my end as well as access to the backend of your casino account where all notes and approvals are kept. I can only apologize for any misinformation you may have received from customer service or any other department but I assure you the information I am providing is correct.

There is also no need for debate of any variety, it behooves me to make things as clear and concise as possible in order to assist you and resolve your situation as efficiently as possible. This is my only goal and I will never request anything that is unnecessary, I am here to help you in any way I can.

The fact remains that our security team has rejected the document as submitted and requested a photo of you with your ID holding an actual professionally printed newspaper, I won't belabor the point further as we all know what a newspaper is and unfortunately what you have submitted does not qualify as such. I also apologize for the inconvenience of acquiring a newspaper, this is company policy and there is no way around it. Until we have all the necessaries there is no way for me to help you further.

Please let me know once you have submitted the requested document and I will do what I can to assist.

Best wishes,

Nick and Raging Bull

Hi, my friend

I fully understand what you are saying and thank you for your help

But please pay attention to what I want to say

In the payment method confirmation process, some of my photos was rejected and I did not object and sent a new photo again until the last photo was finally approved.

My question is, if my last photo had a problem, why was it not rejected like the previous few photos and I was not asked to send a new photo ???

I was in the process of approving the payment method, maybe if they wanted to send 10 more photos, I send and I would not object to the rejection of the photos.

But put yourself in my place

You are told that your payment method has been approved and you have been asked that send your wallet address to deposit money into your wallet in the next 3 days, but after 17 days of not responding to your emails, they will suddenly arrive with your complaint. And there you will find that not only is there no deposit but they have also canceled the approval of your payment method

How are you ???

I did not want to say this: I lost my ability to speak in a tragic accident and I am undergoing treatment.

In the last few days, my illness has worsened due to stress and my doctor forbade me to play in the casino. Sometimes a small mistake can make big unpleasant events happen to others, A mistake we may simply ignore.

I'm a little confused right now and I do not know if I should ignore your request or do it, given the harassment you inflicted on me.

Is there a guarantee that they will not disappear again after another long process after verification ???

Thank you, Raging Bull Slots Casino, Raymond, for your replies.

Dear Raymond,

As I stated before, I’d like to kindly ask you to provide the photo that would meet the requirements, exactly as requested by the casino. Please let us know once you have done so.

Hi

I consider the casino request illegal, but I took the photo, but where should I send it ???

The casino did not request the photo via email after confirmation

Please email me the relevant department of the request so I can send them the photo.

Thank you

Hey all,

I'll just simplify this for all of us, one of my agents will be reaching out to you soon and he will assist you directly until we have the necessaries taken care of.

Watch for his email, follow any instructions he has, and we should be able to resolve the issue.

Best,

Nick and Raging Bull

Thank you, Raging Bull Slots Casino, for the reply.

Dear Raymond,

Please let us know once you’ve been contacted by a Raging Bull Slots Casino representative.

Hello

Unfortunately, what matters to me, and apparently not matters to you, is time.

How many months does a simple $ 100 withdrawal take?

You made a mistake, but I will pay for your mistake

I have not received an email yet and I hope it will not take several months to send an email

Thank you

.

Dear Raymond,

Since it’s only been a few hours, I’d like to kindly ask you to allow a little more time for the casino representative to contact you. Thank you for your understanding.

My dear friends at Casino Guru

Hello

My problem with the casino is not a few hours delay, they have been playing with me for 4 months and now I see that you have entered their game as well.

I gave you clear documents and you saw that they confirmed my account and my payment method and withdrew the confirmation exactly at the time of payment, but you did not any talk to Casino about this.

In this case, it is quite clear that they are wasting time and are not interested in resolving this case quickly, and my previous comment is related to this issue, but you are giving them more time with your previous comment.

Now why is your time set for me to answer ???

Now your time should set for casino so that they request the document they want sooner via email, but surprisingly your time set for me to let you know if the casino contacts me.

If the casino does not contact me by the end of this time, my response time will end and what should I do after that ???

I think you are more want that casino win in this case

Of course, I hope I was wrong

Thank you for your understanding.

Hi

I want to inform :

6 days passed and they had no contact with me.

Dear Raymond,

I assure you that we are trying our best to help speed the process up.

Dear Raging Bull Slots Casino,

Could you please give us an update on the issue and explain why Raymond hasn’t been contacted yet?

Dear Raymond,

We have been informed that the e-mail was sent to you on August 24. Could you please also check your spam folder?

Hello

I check my emails every day and now I check all my emails from August 24 until today.

I did not receive any emails from the Raging Bull Slots Casino

Hey Raymond,

Steve will send the request to you once again, please reply with the necessary documents. We have confirmation of delivery on the original sent so if you no longer have access to the email confirmed in your casino account please let us know so we can update and deliver to your new address instead.

Best,

Nick and Raging Bull

Hi

I received all the casino emails for 4 months and I am still using the address.

Please ask Steve to provide the email address he is sending with the date and time of submission.

Thank you

Hey Raymond,

For your own security I will not post your email address online in a public forum, however I will confirm that it is the same email address registered in both your casino account and with this website. I have submitted proof of delivery to the casino.guru team on the first contact attempt showing the address used if you need further confirmation.

Best,

Nick and Raging Bull

Dear Raging Bull Slots Casino,

Since Raymond did not receive the e-mail, I’d like to kindly ask you to try sending it again or provide an e-mail address where Raymond can contact the casino representative directly. The information will be marked as ‘Private’.

Hey Andrej,

As I said above we attempted contact once again last week using the registered email address, no reply as yet. I've sent you a copy for verification.

Best,

Nick and Raging Bull

Thank you, Raging Bull Slots Casino, for providing the relevant proofs.

Dear Raymond,

Unfortunately, after gathering all the necessary information, we are rejecting this complaint as 'unjustified'.

I'm sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.

Hi

Thanks to all the friends ones for participating in this game

In order to prove to everyone that the casino is lying, I allow the casino guru and Raging bull slots casino to publish any document about sending me an email from the casino to the public, and I also have documents stating that no email has been sent to me from the casino and all Casino claims are false I publish too

Thank you

Dear Raymond,

I’m sorry, but according to the provided evidence, the e-mails were sent to you.

Nevertheless, this is not the reason why we are rejecting your complaint. As you may know, the photos of the documents that you’ve submitted to verify your identity show clear signs of photo manipulation.

Hi

First about email:

If I receive an email from the casino, why not reply to it and lose my money?

I myself suggested that the casino send me an email so that I could send my photo

What is the use of hiding casino email for me?

Only a fool can do that, but I am not

Second: I did not manipulate any photos.

Within 4 months, all my documents were checked by the casino. They carefully checked all my documents.

In the second verification step, they rejected several photos of me and probably sent them to you, until they finally confirmed my last photo, which they probably did not send to you.

Please send me your email address so I can send you a photo that has been verified by the casino to see if it has been tampered with.

And let me know the date and time the email was sent to prove to you that I did not receive any email from the casino

Unfortunately, I know they played this game with a few others.

If I do not conclude here, I know how to continue this game to prove that they are lying and rest assured that I will be with them until the end of the game.

Dear Raymond,

Unfortunately, there’s clear evidence proving that you’ve previously tried passing the KYC using fake documents, therefore, we consider the decision of the casino to be justified in this case. We will not proceed with the investigation.

In case you are not satisfied with our decision, I can recommend contacting the casino’s official ADR (Central Dispute System), but please note that we believe that their decision will not differ from ours.

Please let me know if you decide to contact the ADR and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.

As explained before, we will now close this complaint as ‘Rejected’.