Raging Bull Slots Casino - Player's account was deactivated after withdrawal approval.

Hi I have a withdrawal of 5600 , after they approved it March 3 ,they deactivated my account and I haven’t heard anything from them after that . I lost 3500.

Dear macutayanne,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify if you passed the full KYC verification?

Have you made any successful withdrawals before?

Did the casino provide an explanation for deactivating your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi yes they approved, my first time playing the casino game, I sent all the verification they need that’s why my withdrawal was approved. If they can’t pay the 5600 that I won , Atleast pay me 3k+ that I lost.

They deactivated my account. I can’t even talk to them via chat.They not even me complete explation why my account was deactivated.

Hi any news ?

Thank you very much, macutayanne, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, macutayanne,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino team,

Could you please provide us with an explanation of the player's situation in more detail? Why has her account been deactivated? Have the disputed winnings been confiscated? What steps should she take to unblock the account and/or withdraw the winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Greetings all,

The situation is being reviewed, once we have further information we will reply back here.

Best wishes,

Raging Bull

Ok thank you

Alright, Raging Bull Slots Casino team, we will wait.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

I'm still waiting for further documentation regarding this case from the requisite department, the individual I need to speak to has been on an extended holiday which has slowed things down considerably. Thanks to everyone for your patience in the matter.

Best wishes,

Nick and Raging Bull

No problem, Nick. Thank you for letting us know about the update.

Feel free to inform us once you have all the necessary information and details.

Looking forward to hearing from you.

hi any update?