Raging Bull Slots Casino - Player's account was deactivated after withdrawal approval.

Hi I have a withdrawal of 5600 , after they approved it March 3 ,they deactivated my account and I haven’t heard anything from them after that . I lost 3500.

Dear macutayanne,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify if you passed the full KYC verification?

Have you made any successful withdrawals before?

Did the casino provide an explanation for deactivating your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi yes they approved, my first time playing the casino game, I sent all the verification they need that’s why my withdrawal was approved. If they can’t pay the 5600 that I won , Atleast pay me 3k+ that I lost.

They deactivated my account. I can’t even talk to them via chat.They not even me complete explation why my account was deactivated.

Hi any news ?

Thank you very much, macutayanne, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, macutayanne,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino team,

Could you please provide us with an explanation of the player's situation in more detail? Why has her account been deactivated? Have the disputed winnings been confiscated? What steps should she take to unblock the account and/or withdraw the winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Greetings all,

The situation is being reviewed, once we have further information we will reply back here.

Best wishes,

Raging Bull

Ok thank you

Alright, we will wait.

any news

thanks

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

I'm still waiting for further documentation regarding this case from the requisite department, the individual I need to speak to has been on an extended holiday which has slowed things down considerably. Thanks to everyone for your patience in the matter.

Best wishes,

Nick and Raging Bull

No problem, Nick. Thank you for letting us know about the update.

Feel free to inform us once you have all the necessary information and details.

Looking forward to hearing from you.

hi any update?

Greetings all,

I have quite a bit of information regarding the situation however it is still not complete, thanks so much for your understanding. Next week I should have a better view and I can comment properly.

Best wishes,

Nick and Raging Bull

hi any update?

Dear Nick and Raging Bull Slots,

Now I am setting the timer until the end of next week (Friday). However, if nothing relevant is provided, I am afraid I will be forced to (at least temporarily) close the case as unresolved.

Thank you for understanding. Looking forward to hearing from you.

what’s gonna happen if unresolved?

The casino rating/safety index on casino.guru would be decreased. However, Nick represents many casinos, and he is the only relevant contact who could help us with the matter. Since there is also a lot of communication between him and the casino and likely several different departments, he cannot influence the process, but I sincerely believe it is only a matter of time before he comes back with hot news.

ok i’ll wait

hi any update?

Greetings all,

I apologize however I have yet to receive additional information from the requisite party. It may be necessary to close the case as unresolved then reopen if further information comes to light.

Best wishes,

Nick and Raging Bull

what’s gonna happen now?

Thank you for informing us, Nick.

Dear macutayanne,

Now I am (temporarily) closing the case until Nick provides us with the necessary details and evidence regarding the matter. Since it is taking so long and we do not know when the necessary information will reach us, it makes no sense to keep it open.

However, since I am regularly in contact with Nick and it is probably the only way how we can solve your issue, the complaint will be reopened as soon as the requested clarification is provided, and you will be notified via email.

I sincerely believe I will be able to provide you with an explanation and our decision soon.

If you have any questions, feel free to contact me via email (branislav.b@casino.guru).

Thank you for your patience and understanding.