The player from the United States had discovered he could not access his account with a withdrawal-available balance of over $260. After having complied with the casino rules, he believed his account might have been restricted or suspended without justification. He had created the account a day before the restriction and had not completed the verification process. The casino had clarified that the player had multiple accounts, which was against their terms and conditions, and had mixed funds, which led to the restriction. As a result of these violations, we had rejected the player's complaint.
Raging Bull Slots Casino - Player's account has been restricted.
Amount: $260
Raging Bull Slots Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
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9 months ago
I was playing slots most the night, I used a bonus code for deposit and I finished the roll over requirement. I had a withdrawal-able balance of a little over $260.
I didn’t plan to withdraw so soon but rather play some more today and when I try logging in, it says " oops something bad happened " as if my account was restricted or suspended.
I have followed all their rules and this is really unfair. I would at least want my initial deposit back. I don’t want to play at a casino like this.
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9 months ago
Dear d97t5nktnw,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Raging Bull Slots Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Can you let me know for how long you have been using this casino? Did you sign up recently or have you been a regular user for some time now? Also, could you confirm if you have completed the full KYC verification?
Have you attempted to contact the customer support team to resolve the issue with your login? Is it a technical problem or has your account been blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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9 months ago
Hello, I made the account a day before it was restricted.. I had not yet completed the verification process as I didn’t plan to withdraw so soon. I have contact customer support via email and have no yet received a response.
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9 months ago
Before proceeding with the investigation, have you attempted logging in from a different browser or device to confirm if the issue is not technical? Have you received any communication from the customer support of the casino since we last spoke?
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9 months ago
Hello, I have tried logging in from deifferent browsers, different cell phones, also had a friend and login to see if it was the website that was down but that was not it. I still have not received a reply from customer support
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9 months ago
Thank you very much, d97t5nktnw, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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9 months ago
Hello there,
Thank you d97t5nktnw for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know why was the player's account restricted and what can we do to help resolve this issue.
Thank you!
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9 months ago
Greetings all,
I have reviewed the situation and we have a couple issues here, the first being that there was initially a cash deposit with a deposit coupon but then you started cashing free bonuses on top of that balance d97t5nktnw (4 of them to be exact) building up that cash balance with free money. This is called mixing funds, it is imperative that you play your balance down as close to zero as possible before placing any additional coupons or cash on top of it or it will invariably end poorly. Any resulting win from this would be void due to this.
However the secondary issue and the reason the account was closed is you have more than one account d97t5nktnw, per the terms and conditions of the casino only one casino account is allowed per player or household. Your original account is still open and active however this secondary account has been closed as is standard procedure in such cases.
I hope this clarifies things.
Best wishes,
Nick and Raging Bull
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8 months ago
Thank you for the update Nick.
Dear d97t5nktnw, as mentioned by Nick, you have created multiple accounts which is prohibited by the terms and conditions and also is not allowed in most of the industry. I strongly advise against such behavior in the future and it can result in similar situations. Subsequently, your complaint will be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Kind regards,
Peter
