Raging Bull Slots Casino - Player's account has been locked after jackpot win.

I won a major jackpot and sent ragingbullslots every piece of documentations they asked for to documents@ragingbullslots.com and now I can not log inn to my account and I have not heard back from ragingbullslots I have tried to contact them and nothing I do not know if I won with bonus money or free spin I paid cash from my card twice

Dear Sunset18,

Thank you very much for submitting this complaint. I'm sorry about your negative experience with Raging Bull Slots Casino.

Do I understand correctly that your account was blocked after you sent your identity documents for verification? Do you know if the block is temporary until the verification checks are done, or if it's permanent?

Could you please advise which documents you provided and when exactly you sent the last one?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes my account was blocked December 2nd

My account was blocked December 2nd and I don't know if it's temporary I sent the last one December 1 2023

I sent my ID and cards and proof of adress and a selfie holding my ID

Thank you very much, Sunset18, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Sunset18!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Once again the clock reset it was down to 8 hrs and now it's back to 6 days that's twice it reset am I goin to get my money that's all I want to know please are y'all goin to get my winnings for me I have every piece of documentations and proof showing I won so please let me know

How long am I goin to have to wait to get paid after this is the clock goin to reset again and do u guys get people like me paid out asap please message me back

Sunset18, I will send here a copy of my recent e-mail to you:

"We usually give casino two weeks to reply and then, if there is no response, we close the complaint, which affects the casino’s rating. But in that particular case we have the experience that the casino representative replies always. However, if there will be no reply, we will set the timer for the third week, as was requested by the casino representative prior to holidays. I cannot tell you that your issue will be resolved fast, but, at least, we will almost certainly receive a response from the casino. Also, there is a possibility that your funds will be paid out sooner than the casino replies.

Respectfully,

Pavel K

Casino Guru Team"

Thank u for your response I'm just scared that they will not pay what I rightfully won from there website and I really need that money I spent the last cash I had playing ragingbullslots and won so I just want what's mine please help me get paid my family needs this money so who or how will I get paid out do u guys have access to their funds so if u give them a bad review it hurts them people will not play with them so they dnt want a bad review

Sunset18, if you have spent your last money to play slots, I recommend you to self-exclude in all casinos where you have registered, ideally, for an indefinite or maximum available period of time and abstain from gambling.

I didn't spend all my money I meant when I played it was the last of what I had in my card it was my first time playing these kinds of games I dnt gamble it was just to try and win and I did but I just want to get paid what I won fair and square and I thank casino guru for helping me get this all sorted out and I hope to get my cash in the next few days

Greetings all,

I have reviewed the situation and it would appear that there were not enough funds in the bank account to cover any of the cash deposits, including the winning deposit itself resulting in our 3rd party payment providers being unable to collect those deposits. Since there were no valid cash deposits into the casino unfortunately the win was denied and the funds removed. Since 100% of all deposits into the casino were uncollected the account was suspended permanently I'm afraid. Not the news you wanted to hear Sunset18 but I'm afraid those are the facts, I wish there was something I could do to assist.

Best wishes,

Nick and Raging Bull

I was charged for those transactions it went through and I got a direct deposit from my bank a few days later so there is no way I didnt have enough money in my account so y Did ragingbullslots charge me and give me the credits to play

Dnt tell me I didn't win because I know I did as the proof is all there

Sunset18, can you, please, send me the bank statement dating from the day of the 1st deposit (the 1st of December if I am not wrong) until today to my e-mail: pavel.k@casino.guru?

Dear Sunset18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

On December 1st 2023 I won a major jackpot ragingbullslots accepted my accounts and gave me the credits to play but did not expect me to hit the jackpot wich I did and ragingbullslots did not pay me for them I had money put in my account directly through direct deposit on December 1st 2023 and again on December 4 2023 y did ragingbullslots not pull the funds then it is because I won the jackpot and they did not want to pay out the costumer service rep helping me December 1st 2023 told me I was very lucky and congratulations that I had won and I asked if there was anything holding my money back from me not getting it for u and they said no I have all the transcripts of the messages between me and them that night I won fare and square so please give me my money back

Ok so I had 60$ on my card December 1, 2023 I found ragingbullslots online and i made an account i bought the 58$ package twice I added 60$ more i did not exceed the 60$ so i played and won the jackpot y ragingbullslots did not take the money I think it's because I hit the jackpot and they did not want to pay me the money was there i even got paid through direct deposit from my pay check to the account and ragingbullslots dis not collect the funds y is that if the money was there

Do I understand correctly, that you have charged your card twice for $58 while having $60 in it?

Dear Sunset18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.