The player from Kentucky had experienced technical difficulties while registering on the inclave platform, specifically when she was entering her birthdate. The player had been entering her birthdate in the month/day/year format instead of the required day/month/year format. After she changed the format, the player was able to successfully register her account. The Complaints Team has since marked the complaint as resolved.
Raging Bull Slots Casino - Player is unable to input the correct birthdate during registration.
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
I am unable to input my Birthdate , it is 01/25/1972 but the site ( inclave.com) only lets me add 01/2/1972
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6 months ago
Dear minera815,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Have you tried interrupting the registration process and trying again after refreshing the website?
Have you contacted casino support regarding the issue and inquired about possible solutions? What were the recommendations provided by casino support?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Dear minera815,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
I have tried to refresh the page and it still doesn't let me add my correct Birthdate which is 01/25/1972
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6 months ago
I checked the website, and the issue might be that the date of birth is supposed to be entered in the format of day/month/year instead of month/day/year
Try entering your DOB this way, and I have no doubt you will be successful in registering your account.
Please let me know if there is anything else, I might assist you with.
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6 months ago
Dear minera815,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Dear minera815,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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