The player from Germany had requested a withdrawal of €400 on April 15, 2025, which remained in 'processed' status with no further updates. He felt that the casino was delaying the withdrawal and suspected it might be a scam. The Complaints Team had informed him that delays could occur due to KYC verification or high withdrawal volumes and had advised patience. However, due to a lack of response from the player, the complaint was closed at that time.
Spinsy Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €850
Spinsy Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Translation
I requested my first withdrawal of €400 on April 15, 2025, and it's been "processed" (bank transfer) ever since. They keep putting me off, and nothing happens. This is most likely a scam!
Automatic translation:
Public
Public
9 months ago
Dear TomH,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
8 months ago
Dear TomH,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
