Home Complaints Raging Bull Slots Casino - Player is struggling to receive his winnings.

Amount: A$300

Raging Bull Slots Casino - Player is struggling to receive his winnings.

8.4/10 Very Good reputation Submitted: 30 Jun 2020 | Case opened
Current status

Waiting for player to reply

2d 9h 2m 38s

Case summary

12 days ago - 30 Jun 2020

The player from Australia is experiencing difficulties withdrawing his winnings as his preferred Commonwealth bank isn’t supported and might have additional restrictions related to transfers.

Written by Petronela
Casino analyst and complaint specialist
Public

This is the reply from their online support when after a week of waiting I finally contacted Live Support:


"Paige ***:

I can see that you requested a withdrawal of $300 last 22nd of June 2020. You are required to send documents to verify your account and your bank wire details.

For verification purposes, the casino requires all players to send the following:

- Picture of a government-issued identification (Driver's License or Passport).


IMPORTANT: Please do not attempt to send us your documents via chat or to our support email, as they will not reach the correct department.


We kindly request that you send your documents to and label your email with the name of the casino, your casino username (login). To help with processing time, please include all requested documents attached in one e-mail.


me: ok, will do


Paige ***:

Also, you need to send your bank wire details.

In order to process your request please supply the required information (below) including a copy of your bank statement that shows the header or letterhead of the bank in an e-mail to 

and include your user name (login) and the casino name in the subject of your e-mail. Please keep in mind that all information requested is mandatory and any incorrect and/or incomplete information will cause delays processing your pay out.


• Log In name:

• Casino: 

• Bank Name: 

• Bank Address (physical address of the branch you visit): 

• Exact Name registered on the account (1): 

• Address of the Bank Account Holder: 

• Bank Account # (2): 

• Swift Code (alpha-numeric code): 

• BSB (6 Digit number):

• Currency (must accept AU dollars) 

• Checking or Savings Account: 

• Type/Name of Banking Account (e.g., Basic, Preferred, Advantage, Gold, Priority, etc.): 

• City and Country of birth (3): 


(1) If you are submitting new wire information the bank account must be in your name as an individual bank account holder. No joint bank accounts accepted.

(2) NO Business accounts allowed.

(3) If you were born in a country other than where this bank account originates, please contact customer support for additional documentation requirements.


IMPORTANT Notes: 

- We cannot use Intermediary or third-party banks.

- The Bank's address cannot be a P.O. BOX.

- Please double check all the information. In case there is a problem due to mistaken account information, it can result in lost, delayed or forfeited wire transfer and we cannot guarantee the payment will be reissued. If the payout can be re-issued an administrative fee of $250 will be assessed.

- Not all types of bank accounts allow international wires. It is the customer's responsibility to confirm if there are any restrictions as documented in your banks Terms and Conditions. 

- Please be aware that as this is an international transaction, your bank and other banks involved may charge additional currency conversion and fees.


me: so you guys dont do bitcoin??


Paige ***:

Unfortunately, it is our Payments Team decision if you can use bitcoin as there is no guarantee to be approve via bitcoin since you haven't use any bitcoin deposit on your account Mark. The best option to get your withdrawal is for bank wire.

Are you still with us? Would you like to continue this chat?


me: one more thing


Paige ***:

 Sure.


me: commonwealth bank would be ok wouldnt it? As it is australias largest bank?


Paige ***:

Due to unforeseen circumstances, payouts to players using Commonwealth Bank may have additional restrictions placed upon them. We hope that we will be able to lift these restrictions in the near future.

In the meantime, we recommend that you use a different bank to have your wire sent to. It's impossible to provide a list of banks we accept because it's a dynamic list and changing all the time, you can use any large national bank that processes both FedACH and Fedwire payments with a valid SWIFT code

We apologize for any inconvenience this may cause.


you would think that this would be something you would actually do huh, as this is the business you guys are in.


Paige ***:

We do not have any control of this matter, as Commonwealth Bank may have additional restrictions placed upon them.

We recommend that you use a different bank to have your wire sent to. It's impossible to provide a list of banks we accept because it's a dynamic list and changing all the time, you can use any large national bank that processes both FedACH and Fedwire payments with a valid SWIFT code."


After reviewing literally hundreds of complaints on sites such as this, I have decided that giving them this amount of information might not be such a great idea. I guess they get to save $300, but at least I will be able to sleep at night.

Public

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. In your case I would recommend fully cooperate with the casino and provide all the required information.

Meanwhile, I would suggest checking our review for the Raging Bull Casino: https://casino.guru/raging-bull-casino-review-1

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Could you please advise how would you like to proceed? Will you opt for a different, more suitable bank?  Looking forward to hearing from you.

Best regards,

Petronela


Public

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

mark has 2d 9h 2m 38s to reply