The player from the US had deposited $96 to Raging Bull Casino but could not access the website. Additionally, he had a $500 withdrawal pending. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented any further investigation or potential solutions. The issue was later reopened at the player's request, where he clarified that he had approximately $350 remaining in his account but was unable to log in due to restrictions. The Complaints Team was currently seeking supporting evidence regarding the player's balance to assist in resolving the matter.