Raging Bull Slots Casino - Player cannot access account with pending withdrawal.

I Just deposited 96.00 in my account on Raging Bull Casino and I can't get onto their website and I also have a 500.00 withdrawal pending. Can you help?

Don T*****

Dear dontipton83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear dontipton83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

I think you have two or more complaints mixed up. I didn't summitt this complaint about not being able to log onto my account until this week. I have aprox. 350.00 in my account and I can't log on At first they said my password was wrong so I changed it twice and it still wouldn't work. Non when I try it says I am restricted because of to many attempts. I had a withdrawal of 312.00 coming and got it today but I need to get onto the web site to play or retrieve my 350.00 balance. Hope you can help. Don

Hello dontipton83,

I'm wondering if there might be some confusion between multiple complaints. Could you please provide any supporting evidence regarding your remaining balance? You've mentioned different amounts in our previous conversations.

Thank you.

The amounts changed because Raging Bull sent my the 312.00 minus a big reduction but they did send it. All I have left is the balance of a 115.00 deposit plus a bonus of 270%, I have played the deposit and bonus down to about 350.00. I can't get into their website to continue playing their slots. Don

Thank you very much, dontipton83, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, dontipton83,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Raging Bull Slots Casino team,

Could you please look into the player's issue and provide us with the results of your investigation? What happened with his account and how can he restore access to the account/the remaining balance?

A Tiffany Rouce sent me an email She said my account was re-activated. I tried it but it still doesn't work. I sent her another email telling her that it doesn't work. Hopefully it won't take her two weeks to respond. Thank you. Don

Tiffany just called and we worked out my problem over the phone. Everything is cool. Thanks for your help. Don

Greetings all,

I reviewed the situation and as Don says above, the payment in question was delivered via Bitcoin on 9/12/24, I can see that you had login issues due to entering an invalid password Don. For your safety after 10 attempted logins with an invalid password the system will lock you out, glad to hear you got everything sorted out!

Best wishes,

Nick and Raging Bull

What great news, guys!

Thank you, dontipton83, for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time.

Thank you, Nick and Raging Bull, for your response and cooperation.

Best regards,

Branislav, Casino.guru